Admin Executive (Training Support)

Counselling and Care Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the education sector is looking for a Training Support Coordinator to manage trainee support, oversee compliance with training standards, and coordinate logistics for training events. The ideal candidate will have at least 3 years of relevant experience and possess excellent organizational skills along with proficiency in CRM systems like Salesforce. This role offers a dynamic work environment with opportunities for career advancement in the educational field.

Qualifications

• Minimum 3 years of experience in similar roles preferred.
• Knowledge in training grants (especially PCG, WSQ/SSG related) and their administration.
• Confident using CRM systems and proficient in MS Office.

Responsibilities

• Serve as primary contact for trainees and partner organizations.
• Coordinate logistics for training events and stakeholder engagements.
• Ensure compliance with SSG and EduTrust standards.

Skills

Organizational Skills

Multitasking

Attention to Detail

Administration Skills

Tools

Salesforce

MS Office

Job description

We are seeking a highly organized, detail-oriented, and proactive individual to support our training operations. This role is central to ensuring smooth coordination between trainees, trainers, and administrative processes and will play a key role in maintaining professional standards across our training programs, supporting the training team seamlessly.

Work Hours

9:00 a.m. to 6.00 p.m. on weekdays.

He/she is largely expected to work in an office environment, although he/she may also be required to travel out of the office for meetings. On occasion, he/she may need to work outside official hours or on weekends to support in the running of events.

Key Responsibility Areas

Trainee Support

• Serve as the primary contact for trainees and partner organisations, providing timely support for registration, enrolment, attendance, and assessments.
• Coordinate logistics for training events and stakeholder engagements, including graduations, orientations and stakeholder engagements.
• Support Trainers with administrative tasks related to course management and delivery.
• Manage training schedules, trainee interviews, and certificate verifications.
• Prepare billing reports, and manage feedback collection and follow-ups, post-course evaluations, and issuance of certificates and transcripts.

Compliance

• Ensure ongoing compliance with SSG and EduTrust standards by actively supporting the management of all required processes, documentation, reporting, and other audit-related duties as assigned.

Communication

• Support the department Head with developing and tracking publicity materials - offline and online marketing (including CCC’s website) for training-related content for all CCC courses.

Funding

• Manage full spectrum of PCG, WSQ/SSG grant administration (application, documentation, and claims).

Administration & Others

• Ensure accurate and timely entry, maintenance, and tracking of all training-related data in Salesforce and other relevant systems.
• Provide secretarial and administrative assistance for internal meetings as required.
• Support cross-functional training/process improvement initiatives/tasks assigned by the HoD to enhance Training operations and Trainee experience.
• Maintain and ensure cleanliness, readiness, and proper stock of equipment, training materials, and books in the training rooms and Resource Library (including managing its opening hours).

Experience

Minimum 3 years of experience in similar roles is preferred.

Requirements:

• Knowledge in training grants (especially PCG, WSQ/SSGrelated) and their end-to-end administration
• Confident using CRM systems, (ideally Salesforce), and proficient in MS Office – Excel, Word, PowerPoint
• Excellent organisational and multitasking skills with meticulous attention to detail and ability to follow through
• Strong administration skills – confident with paperwork, filing, and scheduling