Admin Executive (Services Support) - Contract

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in Singapore is seeking an Admin Support specialist to manage enquiries and provide system support in the social service sector. The ideal candidate has a diploma, at least 2 years of related experience, and is familiar with enquiry management and data reporting. This 9-month contract offers office hours from Monday to Friday with a salary of up to $2,800 per month.

Qualifications

• Minimum Diploma qualification; additional certifications in administration, communications, or social services are advantageous.
• 2 years of experience in administrative support, enquiry management, or customer service, preferably in the social service sector.
• Familiarity with database systems, reporting platforms, or data management processes.

Responsibilities

• Manage and respond to enquiries through the Services Mailbox.
• Maintain and update a library of response templates.
• Escalate complex issues to relevant team members.
• Support the onboarding and account maintenance of users.
• Provide first-line support for system enquiries.
• Assist with programme reporting and analysis.

Skills

Professionalism

Accuracy

Timeliness

Enquiry Management

Data Management

Education

Diploma qualification

Job description

Overview

Exciting Admin Support exposure in the Social Services sector!

• Mon - Fri, office hours
• Up to $2,800 per month
• Buona Vista MRT
• 9-month contract

Responsibilities

• Manage and respond to enquiries through the Services Mailbox, ensuring professionalism, accuracy, and timeliness.
• Maintain and update a library of response templates to improve efficiency and consistency.
• Escalate complex issues to relevant team members while safeguarding service quality.
• Support the onboarding, access management, and account maintenance of users.
• Provide first-line support for system enquiries, troubleshooting issues in collaboration with stakeholders.
• Assist with programme reporting, data entry, and analysis to support service performance reviews.

Qualifications

• Minimum Diploma qualification; additional certifications in administration, communications, or social services are advantageous.
• 2 years of experience in administrative support, enquiry management, or customer service, preferably in the social service sector.
• Familiarity with database systems, reporting platforms, or data management processes.

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Goh Yi Min, Mai - R22104617

ScienTec Consulting Pte Ltd - 11C5781