Admin & Customer Support Executive - Enrichment Centre (0580)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local educational service provider in Singapore is looking for a Customer Service professional to manage communications with potential and existing students. The role includes administrative support and working closely with teachers. Candidates should have a diploma and experience in customer service. Proficiency in Microsoft Office is essential. This position offers a salary range of SGD 2200 - 2800.

Qualifications

• Diploma in any discipline is required.
• Relevant customer service experience is preferred.
• Proficient with Microsoft Office applications.

Responsibilities

• Attend to potential customers and existing parents through various communication channels.
• Handle registration and requests from students/parents.
• Support teachers and maintain the Centre’s management system.

Skills

Customer service experience

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Computer literacy

Education

Diploma in any discipline

Job description

Working Days: 4 weekdays + 1 weekend
Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)
Salary Range: $ 2200 - 2800
Location: Marine Parade & Tampines OR Hougang & Bishan

1) Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly

2) Administration

• Prepare invoices and handles payment collection
• Prepare debtors listing and send reminders for late payment
• Maintain petty cash and prepares daily collection report
• Perform ad-hoc duties assigned by Manager

3) Teachers’ Support

• Support teachers in photocopying and preparing of materials and resources
• Assist teachers in the dismissal of classes and attendance taking
• Participate in file checking and results tracking

Job Requirement:

- With Diploma in any discipline
- With relevant customer service experience is preferred
- Proficient with Microsoft Word, Excel, Google Drive & computer literacy

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580