Admin/Customer Service Representative (Bilingual)

ARISE SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A service training provider in Singapore is seeking an Administrator & Customer Service Representative to join their team. The ideal candidate will manage course registrations, handle client communications, and perform administrative duties. This is a great opportunity for fresh graduates or those with some experience, requiring a diploma and strong communication skills in English and Mandarin. Proficiency in MS Office is also preferred.

Qualifications

• Minimally a diploma in any field.
• Excellent communication skills in English & Mandarin.
• At least 1 year of working experience in the related field is a plus.

Responsibilities

• Handling pre and post-course registration.
• Communicate effectively with clients regarding payment terms.
• Respond to customers' inquiries and complaints.

Skills

Communication skills

Attention to detail

Organizational skills

Proficiency in MS Office

Customer service experience

Education

Diploma in any field

Tools

MS Office

Zoom

Job description

Arise Services PTE LTD is a provider of training courses, specializing in areas such as food safety and first aid.

Role Description

We are seeking a dedicated Administrator & Customer Service Representative to join our team at Arise Services PTE LTD. In this role, you will be responsible for:

• Handling pre and post-course registration
• Handling paperwork before, during, and after a course
• Communicate effectively with clients regarding payment terms and deadlines
• Reply to customers' enquiries on course information/customer complaints, and feedback to the Stakeholders.
• Prepare and file documents
• Make accurate customer and sales data entry into the system
• Provide administrative support to the team
• Other ad hoc duties as assignments

Qualifications

Education/Skills/Experience:

• Minimally a diploma in any field
• Excellent communication skill in English & Mandarin (to liaise with Mandarin speaking customers)
• Open to entry-level candidates and fresh graduates with strong potential
• At least 1 year of working experience in the related field is a plus
• Attention to detail and excellent organizational skills
• Proficiencient in basic applications like MS Office and Zoom
• Experience in the service industry is a plus