Admin & Customer Relation Officer 餐饮行政与客户关系专员

MANOR 33 PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is looking for an Admin & Customer Relation Officer. This role involves providing administrative support, managing member relations, and ensuring compliance with HR policies. Candidates should possess a diploma in a relevant field and be bilingual in English and Mandarin. Responsibilities include managing daily tasks, coordinating events, and supporting recruitment processes.

Qualifications

• At least 1 year of relevant experience, preferably in administrative roles or catering support.
• Experience working in member clubs or hospitality settings is advantageous.
• Basic graphic design skills for posters, menus, etc.

Responsibilities

• Manage administrative tasks, member communications, and event planning.
• Assist with HR policies, employee records, and recruitment processes.
• Provide daily support and contribute to a positive working environment.

Skills

Communication

Organization

Bilingual (English and Mandarin)

Microsoft Office

Education

Diploma or higher in Human Resources, Business Administration, Hospitality, or F&B-related fields

Tools

Adobe

Corel

Job description

Job Title: Admin & Customer Relation Officer

Location: Near Clarke Quay MRT station (5 minutes’ walk)

Employment Type: Full Time

Start Date: June 2025

Monthly Salary Range (SGD): 2500 - 3000

Responsibilities:

1. Administrative Support

· Manage all daily administrative tasks for the clubhouse, including filing, office supplies procurement, and document control.

· Maintain inventory records and fixed assets of theclub.

· Prepare meeting materials, take minutes, and follow up on actionitems.

· Coordinate internal communications to ensure smooth operations across departments.

· Translate menus and other materials between English and Chinese as needed.

· Prepare and send out quotations for menus, beverage packages, and related services.

· Procure ad-hoc items such as stationery and miscellaneous supplies.

· Manage petty cash reimbursements for kitchen and service staff, ensuring proper documentation.

· Provide administrative support to kitchen and service teams, including printing forms, updating daily specials, and maintaining records.

2. Club Operation Support

· Manage membership system and private events

· Coordinate member communications (announcements, reservations, etc.)

· Provide concierge-style service for member requests and special arrangements

· Support planning and execution of club events (wine tastings, holiday parties, etc.)

· Prepare event materials (menus, name cards, promotional items)

· Assist with RSVP tracking and attendance management

3. HR Policy & Compliance

· Assist in implementing and monitoring HR and administrative policies and procedures.

· Handle confidential employee and company information in accordance with PDPA and company policy.

· Maintain employee attendance records, leave applications, and overtime arrangements.

· Assist in the recruitment process (e.g., job postings, screening resumes, interview scheduling).

· Handle onboarding and offboarding procedures; update and organize employee files.

· Support payroll preparation and staff welfare matters in coordination with the finance department.

4. Other Duties

· Perform ad-hoc tasks and projects as assigned by management.

· Provide day-to-day support to staff and contribute to a positive working environment.

Requirements:

· Diploma or higher in Human Resources, Business Administration, Hospitality, or F&B-related fields.

· Minimum 1 year of relevant experience, preferably in administrative roles or catering support.

· Proficient in Microsoft Office (Word, Excel, PowerPoint).

· Bilingual in English and Mandarin preferred (to liaise with Mandarin-speaking colleagues and members).

· Experience working in member clubs or hospitality settings is advantageous.

· Basic graphic design skills (e.g., Adobe, Corel) for posters, menus, etc., are a plus.

职位名称: 餐饮行政与客户关系专员

工作地点: 靠近 Clarke Quay MRT 站（步行 5 分钟）

雇佣类型: 全职

开始日期: 2025 年 6 月

月薪范围 (新币): 2500 - 3000

岗位职责:

1. 行政管理 Administrative Duties

· 负责会所日常行政事务的处理，如文件整理、办公用品采购与管理。

· 管理会所固定资产与库存，确保记录完整准确。

· 协助准备会议资料、记录会议纪要，追踪会议事项进度。

· 协调各部门间的沟通，确保营运顺畅。

· 协助中英文菜单及相关文件翻译。

· 准备并发送菜单、饮品配套等报价单。

· 采购文具等临时所需物品。

· 协助厨房与服务团队处理零用金报销，确保文件齐全。

· 协助厨房与服务团队打印表格、更新每日特餐、记录保存等行政工作。

2. 会所营运支持 Club Operation Support

· 维护会员系统，并协助私人活动安排。

· 传达会所公告与预订等会员沟通事项。

· 提供礼宾式服务，满足会员需求与特殊安排。

· 协助会所活动筹划与执行（如品酒会、节日派对等）。

· 准备活动相关材料，如菜单、名牌与宣传品。

· 统计出席回覆（RSVP）并管理到场记录。

3. 人力制度与合规 HR Compliance and Policy

· 协助制定并执行会所行政及人事管理制度。

· 严格遵守PDPA规定，妥善保管员工与公司敏感信息

· 负责员工考勤记录、请假管理与加班安排。

· 协助招聘流程，包括职位发布、筛选简历与面试安排。

· 负责新员工入职与离职手续，更新员工资料与人事档案。

· 协助薪资计算与福利处理，配合会计或财务部门工作。

4. 其他事务 Other Duties

· 完成上级安排的临时任务与专项项目。

· 为员工提供日常支持，营造积极的工作氛围。

任职要求:

· 拥有人力资源、商业管理、酒店或餐饮等相关专业的大专学历或以上。

· 至少1年相关行政或餐饮支持经验。

· 熟练操作Microsoft Office软件（Word、Excel、PowerPoint）。

· 能中英文沟通与书写优先（需与华语员工或会员沟通）。

· 有会员制会所或酒店相关经验者优先。

· 会基本平面设计软件（如Adobe、Corel）者优先，可协助菜单、海报设计等