Admin Cum Sales Assistant (Cross Boarder Service)

LEISURE FRONTIER (S) PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading travel company in Singapore is looking for a dedicated professional to manage sales and reservations for overland trips. This role involves planning itineraries, liaising with hotels, and ensuring customer satisfaction. Ideal candidates will have a diploma in the travel industry and a minimum of 2 years of experience, along with strong communication skills and a keen interest in travel trends.

Qualifications

• At least 2 years of experience in the travel industry.
• Prior experience with corporate sales and marketing is advantageous.
• Ability to handle stress and work in a fast-paced environment.

Responsibilities

• Plan and prepare sales kits for Free & Easy packages.
• Liaise and negotiate contracts with hotels and industry partners.
• Manage petty cash for drivers and weekly expenses.

Skills

Interpersonal skills

Communication skills

Knowledge of tour products

Education

Diploma/Professional qualifications in the travel industry

Job description

Responsibilities

• Plan and prepare sales kits for Free & Easy packages

• Customize programs/itineraries and prepare coach rate schedule

• Upload packages to the system for selling

• Manually upload and adjust selling prices as approved by management

• Liaise and negotiate contracts with hotels and other industry partners for rates for both FIT and group booking

• Manage petty cash in MYR for drivers and weekly expenses (guide’s fee, hotel payments, driver overland claims)

• Prepare refund and coordinate with finance department

• Issue invoices and exchange order for payment

• Prepare quotation for overland groups trips/local transportations and tour group

• Handling all reservations requests/enquires via email and other online/offline channels

• Handle the hotline for overland departures on a weekly rotational basis

• Liaise with drivers/guides regarding issues such as uncaptured or duplicate booking

• Ensure overall customer satisfaction

• Conduct weekly planning for overland trips to Malacca and Kuala Lumpur

• Combine trips by contacting and transferring bookings of passengers, send notification via SMS/WhatsApp and email

• Ad hoc duties given by superior

Requirements

• Candidate should possess Diploma/Professional qualifications in the travel industry

• Possess at least 2 years of experience in the Travel Industry

• Prior experience with corporate sales and marketing will be advantage

• Good knowledge of tour products and tour leading

• Strong interpersonal and communication skills

• Comfortable working in a hands-on environment and contribute to all areas

• Ability to handle stress and work in fast paced environment & extended hours

• Keen interest in local and international travel trends

• Able to speak Mandarin to liaise mandarin speaking customers