Admin/CS Executive (Govt, Sports Industry)

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consulting company is seeking a candidate for a 1-year contract to assist with customer bookings and manage queries. Responsibilities include ensuring adherence to booking terms, user administration, and overseeing a small team. Ideal candidates are proficient in Microsoft Office, have prior customer service experience, and possess good communication skills.

Qualifications

• Proficient in Microsoft Office and Excel.
• Prior experience in Customer Service.
• Good writing and communication skills.

Responsibilities

• Assist customers on booking of facilities.
• Manage the mailbox and ensure timely follow up on booking requests.
• Oversee and manage the team of Senior Executive Assistants.

Skills

Microsoft Office

Excel

Customer Service

Communication Skills

Job description

Duration: 1 year Contract under a Statutory Board
Location: Stadium
Salary: $2,600/month
Working hours: Office hours

Job Responsibilities:

• Assist customers on booking of facilities
• Ensure customers adhere to the booking terms and conditions and being prompt in their payment
• Manage the mailbox and ensure timely follow up on any booking requests received
• Attend to users’ feedback, queries, request for quotations and complaints
• To follow-thru any booking requests received (end-to-end process)
• Analyse/prepare booking reports when necessary
• Assist to perform user administration and system tests for the mobile application
• Oversee and manage the team of Senior Executive Asst. – Additional if Executive

Looking for:

• Singaporeans only
• Proficient in Microsoft Office and Excel
• Prior experience in Customer Service
• Good writing and communication skills

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Chloe Chew (R1768631)
ScienTec Consulting (ScienTec Personnel) - 11C5781