Admin Assistant (招生助理)

AMITY GLOBAL INSTITUTE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational institution in Singapore is seeking a Bilingual Admissions Support role focusing on administrative coordination and customer service for student recruitment, particularly for Mandarin-speaking markets. The ideal candidate should be fluent in both English and Mandarin, possess strong organizational skills, and have a background in administration or customer service. This position involves processing applications, managing student inquiries, and ensuring compliance with data protection policies.

Qualifications

• Fluent in English and Mandarin (written and spoken), able to handle formal communications.
• Prior experience in administration, customer service, or education is preferred.

Responsibilities

• Accurately process student applications and maintain digital records.
• Respond to inquiries from prospective students and agents in English and Mandarin.
• Update and maintain student databases with attention to detail.
• Schedule interviews and prepare offer letters.
• Support recruitment events and provide feedback to improve processes.

Skills

Fluency in English

Fluency in Mandarin

Meticulous & Detail-Oriented

Organizational Skills

Education

Diploma or Bachelor’s degree in any discipline

Tools

CRM tools (e.g., Salesforce, Unifrog)

Job description

JOB DESCRIPTION

To provide efficient administrative and customer support for student recruitment and admissions processes, ensuring a seamless experience for prospective students and education agents, with a focus on Mandarin-speaking markets.

Key Responsibilities

1. Application Processing & Documentation

• Accurately process student applications, verify documents (academic transcripts, passports, etc.), and maintain digital records.
• Conduct eligibility checks and liaise with academic departments for application follow-ups

2. Bilingual Student & Agent Support

• Respond to inquiries from prospective students, parents, and agents in English and Mandarin via email, phone, and CRM systems.
• Assist in translating communications or materials between English and Mandarin when required.

3. Data Management & Compliance

• Update and maintain student databases (CRM) with meticulous attention to detail.
• Ensure compliance with data protection policies (e.g., PDPA) and institutional regulations.

4. Administrative Coordination

• Schedule interviews, admission tests, and counsellor appointments.
• Prepare offer letters, acceptance packages, and pre-arrival guides

5. Cross-functional Collaboration

• Support the admissions team in recruitment events, webinars, and agent training sessions.
• Provide feedback to improve admissions processes and student experience.

Essential Requirements

• Language Proficiency: Fluent in English and Mandarin (written and spoken), with ability to handle formal communications.
• Qualifications: Diploma or Bachelor’s degree in any discipline.
  • Prior experience in administration, customer service, or education (fresh graduates with internship experience are welcome).

Skills & Attributes:

1. Meticulous & Detail-Oriented: Strong focus on accuracy in documentation and data entry.
2. Proactive Learner: Willing to master admissions systems, policies, and industry trends.
3. Organizational Skills: Ability to multitask and meet deadlines in a fast-paced environment.
4. Service-Oriented: Patient, respectful, and culturally sensitive when interacting with diverse stakeholders.

Preferred Qualifications

• Experience in education sector admissions/student services.
• Basic knowledge of international qualifications (e.g., Gaokao, IB, A-Levels) or visa processes.
• Familiarity with CRM tools (e.g., Salesforce, Unifrog).

Only shortlisted candidates will be contacted for interviews. Knowledge of Mandarin is essential.