Admin Assistant (Order Fulfilment)

POKKA PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading food and beverage company in Singapore is looking for an Order Fulfilment Coordinator to manage orders and ensure smooth warehouse operations. This role involves handling inquiries, coordinating shipping operations, managing inventory levels, and improving processes. Candidates should have strong communication skills and experience in logistics or warehouse settings.

Qualifications

• Experience in handling inquiries and processing orders efficiently.
• Ability to coordinate between multiple stakeholders.
• Understanding of warehouse operations and inventory management.

Responsibilities

• Handle inquiries, service requests, and order processing.
• Serve as the key contact for daily operations support.
• Check inventory levels and ensure timely order fulfilment.

Job description

(aka Order Fulfilment Coordinator)

Job Role Summary

Partner with Senior Executive to effectively drive process and manage orders accurately and efficiently.

To represent Warehouse and Distribution Department by playing a crucial role in ensuring smooth warehouse operations and providing excellent customer service to external party and/or internal stakeholders.

Area of Responsibility

Communication and Sales Support:

• Handle inquiries, service requests, order processing and customer service efficiently.

• Coordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/delivery arrangements, shipment status, production transfer and wrong orders.

Warehouse Coordination:

• Serve as the key contact for daily operation support.

• Work closely with the warehouse operations team for shipment readiness and delivery schedules.

• Ensure all Inbound and Outbound documents and information are cascaded to warehouse operators via email and/or all communication channels.

• Coordinate with warehouse and service providers to manage shipping operation (import/export containers) related to order fulfilment.

Inventory Management:

• Check inventory levels and coordinate with the warehouse to ensure timely order fulfilment.

• Report any damaged items or inventory discrepancies to ensure non-conformance records are kept.

Data Management:

• Maintain accurate records of customer’s data in company databases.Responsible/ownership of WMS master data creation.

• Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.

Process Improvement:

• Identify opportunities for process improvements and efficiency enhancements within the order fulfilment workflow.

• Review SOP strategies to mitigate gaps.

Reporting:

• Generate reports on service performance (KPI) and other key metrics.

• Record complaint/issue log for monthly review.

Other Duties:

• Backup/cover when there is manpower down and handle any other ad hoc job assigned.