Admin Assistant (Operation Dept.)

CWCS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service-oriented company in Singapore is seeking an Admin Assistant to manage daily operations within the operations department. The ideal candidate will communicate with clients and support cleaning schedules, ensuring client satisfaction. Applicants should have at least one year of customer service experience and be good at time management. This role requires commitment for six days, including weekends, with shifts from 7am to 4pm or 2pm to 11pm.

Qualifications

• Minimum 1 year experience in customer service or scheduling.
• Pleasant and friendly personality.
• Able to work in a fast-paced environment.

Responsibilities

• Communicate well with clients and staff through various channels.
• Maintain positive attitude toward client inquiries.
• Arrange and monitor cleaning schedules.

Skills

Customer service skills

Interpersonal skills

Time management

Problem solving

Education

'O' level holder

Job description

Overview

We are looking for Admin Assistant (Operation Department) for daily operation to manage client / a pool of floater and cleaner queries, schedule and feedbacks, etc. Must be detail-oriented, good at follow up and good time management. Need to manage and monitor equipment, cleaning solutions and cleaning standard.

Work Day

6 Days - Must be able to commit on Sat or Sun

Work Shift

7am to 4pm or 2pm to 11pm

Responsibilities

• Able to communicate well/fast with client, floater and cleaner through various channels (e.g. phone calls, chat / SMS, emails, walk-ins)
• Maintaining a positive, empathetic, and professional attitude toward clients at all times; responding promptly to client inquiries & complaints; ensuring client satisfaction and providing professional client support
• To arrange floater or cleaner jobs schedule and monitor cleaning standard. Collect mails and documents
• Assist in any ad hoc duties assigned by Executive or Assistant Executive

Requirements

• Minimum 1 year experience in customer service, scheduling
• Minimum 'O' level holder. Customer-oriented with good interpersonal and communication skills
• Pleasant and friendly personality. Strong problem solving capabilities
• Able to work in a fast-paced environment, fast learner, willing to take up responsibility; Computer literacy