Admin Assistant I 4 Days Work Week I Call Centre Environment

Monitoring Analyst / Administrative Assistant - 12 Months Contract

Location: Suntec City
Working Days & Hours: 4 Days Work Week / Rotational Days / 10am - 10pm daily

Key Responsibilities

1. Compliance Oversight: Conduct routine monitoring of transactions using enterprise tools. Identify and resolve flagged activities in accordance with internal compliance standards.
2. Operational Excellence: Execute daily tasks in line with SOPs and Service Level Agreements (SLAs), ensuring consistent accuracy and timeliness.
3. Communication & Reporting: Maintain clear and accurate documentation, issue timely updates, and escalate critical matters as necessary. Track and follow up on outstanding items to ensure completion.
4. Continuous Improvement: Support ad hoc projects and initiatives to enhance operational efficiency, workflow effectiveness, and team collaboration.

Qualifications & Requirements

1. Technical Skills:
2. Proficiency in Microsoft Excel (basic functions such as pivot tables, VLOOKUP, etc.)
3. Familiarity with IT Service Management (ITSM) systems and workflow management tools is a plus.
4. Core Competencies:
5. Strong attention to detail and high level of accuracy.
6. Excellent organizational and time-management skills.
7. Clear communication skills with the ability to collaborate across teams.
8. Ability to adapt quickly and perform effectively under pressure.