Admin Assistant

INTEGRAL FACILITIES MANAGEMENT (IFM) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in facilities management is looking for a customer service support role. The position involves client communication, job scheduling for cleaners, and administrative duties. Ideal candidates should have at least 1 year of experience, be organised, and possess strong interpersonal skills to ensure high client satisfaction in a fast-paced setting.

Qualifications

• Minimum 1 year experience in customer service and scheduling.
• Organised, independent, and can work in a fast-paced environment.
• Pleasant and friendly personality.

Responsibilities

• Maintain a professional attitude and ensure client satisfaction.
• Arrange cleaner job schedules and monitor cleaning standards.
• Provide general administrative support and perform data entry.

Skills

Customer-oriented

Interpersonal skills

Communication skills

Problem solving

Computer literacy

Education

'N' level education

Job description

• Responsibilities:
  Able to communicate well/fast with client and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)
• Maintaining a positive, empathetic, and professional attitude toward clients at all times
• Responding promptly to client inquiries & complaints
• Ensure client satisfaction and provide professional client support
• To arrange cleaner jobs schedule and monitor cleaning standard.
• Provide general administrative support to related internal departments
• Maintain proper filing of records, correspondences and documents
• Data entry and payroll functions
• Assist in any ad hoc duties assigned by executive
  
  Requirements:
  • Minimum 1 year experience in customer service, scheduling
  • Minimum 'N' holder, organised and can work independantly
  • Customer-oriented with good interpersonal and communication skills
  • Pleasant and friendly personality
  • Strong problem solving capabilities
  • Able to work at a fast pace environment, fast learner, willing to take up responsibility
  • Computer literacy