Admin Assistant

TIRISULA WORLD PTE. LTD.; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A dynamic Pilates studio seeks a proactive Remote Administrative Assistant to support operations, client communication, and marketing efforts. The ideal candidate will have experience in administrative roles, strong organizational skills, and a passion for health and wellness. This position offers a flexible work schedule and a chance to be part of a supportive team.

Benefits

Flexible work schedule

Opportunity to grow within the team

Qualifications

• Proven experience in administrative tasks or customer service, ideally in wellness or fitness.
• Excellent communication skills and organizational abilities.
• Reliable internet access and home office setup.

Responsibilities

• Manage client communications and bookings efficiently.
• Coordinate class schedules and studio operations.
• Support marketing efforts through social media and newsletters.

Skills

Communication

Organization

Time Management

Problem Solving

Attention to Detail

Education

2+ years experience as Administrative Assistant or similar role

Tools

Studio Management Software

Microsoft Office Suite

Google Workspace

Mailchimp

Job description

Job Title: Administrative Assistant

We are a dynamic and client-focused Pilates studio committed to providing exceptional instruction and fostering a supportive wellness community. We offer a variety of classes and personalized training, catering to individuals of all fitness levels. Our mission is to empower our clients to achieve their health and fitness goals through the transformative power of Pilates. We are seeking a highly organized and proactive Remote Administrative Assistant to join our team and contribute to the seamless operation of our studio.

Position Summary:

The Administrative Assistant will provide essential administrative, operational, and customer service support to our Pilates studio. This role requires a self-motivated individual with excellent communication and multitasking abilities, capable of working independently in a virtual environment. The ideal candidate will be detail-oriented, resourceful, and dedicated to ensuring a positive experience for our clients and instructors.

Responsibilities:

• Client Services and Communication:
  Serve as the first point of contact for clients, responding to inquiries via phone, email, and online platforms in a timely and professional manner.
  Provide detailed information about class schedules, pricing, packages, and studio policies.
  Manage client bookings, including scheduling, confirming, canceling, and rescheduling appointments.
  Maintain accurate and confidential client records within our studio management software.
  Proactively follow up with prospective clients to convert inquiries into bookings.
  Address client feedback and resolve any issues with empathy and efficiency.
• Scheduling and Studio Operations:
  Manage class schedules and instructor availability, optimizing studio utilization.
  Coordinate private training sessions and manage any scheduling conflicts.
  Send class reminders and updates to clients and instructors.
  Assist with the coordination of workshops, events, and special programs.
• Administrative and Financial Support:
  Manage studio communications, including email newsletters and announcements.
  Maintain organized digital files and ensure efficient data management.
• Marketing and Social Media Assistance:
  Support marketing efforts by assisting with social media content creation and scheduling.
  Assist with email marketing campaigns, including creating and sending newsletters.
  Update and maintain the studio website with accurate information.
  Assist with the development of marketing materials.

Qualifications and Skills:

• Proven experience (2+ years) as an Administrative Assistant or in a similar customer service role, preferably in the wellness, fitness, or service industry.
• Excellent written and verbal communication skills, with a professional and friendly demeanor.
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage deadlines effectively.
• Proficiency in studio management software (e.g., Momence, Mindbody) is highly desirable.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Familiarity with social media platforms (Instagram, Facebook) and email marketing tools (e.g., Mailchimp) is a plus.
• Ability to work independently, take initiative, and problem-solve creatively.
• Strong attention to detail and a high degree of accuracy.
• Reliable internet access and a dedicated home office setup.
• Passion for health and wellness, particularly Pilates, is an asset.

Compensation and Benefits:

• Competitive monthly rate, commensurate with experience.
• Flexible work schedule within agreed-upon hours.
• Opportunity to be a part of a growing and supportive team.
• [Optional: Include any additional benefits, such as discounts on studio services or professional development opportunities.]

To Apply:

Please submit your resume and a cover letter outlining your relevant experience and why you are an excellent fit for this remote position to [e-mail]. In your cover letter, please highlight your experience with studio management software, client communication, and remote work.

We look forward to hearing from you!