ACP Care Coordinator (Contract)

Overview of Position

• Facilitate Advance Care Planning (ACP) for targeted groups of patients in JurongHealth Campus (JHC) and clients of JHC’s community partners.
• Advocate ACP to patients, care-givers, healthcare professionals and the public.
• Support the development, implementation, optimization and integration of ACP across JHC and NUHS, aligned to national ACP guidelines.

Responsibilities

• Contribute to patient care by facilitating ACP discussions and completing advance care plans that meet patients’ needs
• Ensure patients and their families/care providers and healthcare stakeholders have access to patients’ ACP documentation via soft/hard copies of the ACP Form.
• Seamless and timely access to the documentation on the patients’ ACP Discussion Worksheet to all care providers.
• Facilitate appropriate and timely review and update of patients’ Advance Care Plans with patients/their Nominated Healthcare Spokespersons
• Provide relevant feedback loop to address service gaps and service delivery issues.
• Support the national KPIs to honour patients’ care preferences
• Support seniors in reviewing the ACP implementation processes/IT systems to continually improve the feedback loop to address service gaps and service delivery issues
• Support the gathering and submission of ACP data/statistical outcomes on a timely basis and adherence to the processes
• Present statistical outcomes at appropriate platforms within JHC when called upon
• Support logistical and other requirements for all ACP events including meetings, training and networking initiatives to contribute to the successful completion of the events
• Increase awareness of ACP in the community and contribute to higher acceptance and completion of individual care planning by the community
• Contribute towards raising the competence of ACP Advocates/Facilitators within JHC/JHC community partner organisations
• Contribute towards the implementation of ACP education on national platforms e.g. contribute as a team member to write articles for ACP newsletters.
• Contribute knowledge/skills for research/quality improvement projects
• Participate in collaborations on projects with clinicians and other stakeholders
• Apply knowledge gained to improve the JHC ACP programme
• Perform any other duties as assigned by the Reporting Officer

Requirements

• Bachelor’s degree from a recognized tertiary institute in Nursing, Psychology, Social Work, Counselling or other Allied Health disciplines relevant to the job role.
• A keen learner, critical thinker, self-motivated, who works well as a member of a multi-disciplinary team
• Good interpersonal, communication and multi-tasking skills.
• Able to communicate proficiently in local languages/dialects.
• Proficient in Microsoft applications, including MS Word, Excel, and PowerPoint.
• Experience in Psychology/Counselling in Singapore or related fields, familiarity with relevant local healthcare/community services and/or experience with research/quality improvement projects will be an added advantage.