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Un hôtel de luxe à Singapour recherche un professionnel pour développer des opportunités commerciales MICE. Le poste implique la gestion des relations clients, la préparation de propositions, et la participation à des événements commerciaux. Le candidat idéal aura une expérience dans le secteur hôtelier avec un accent sur la satisfaction client et des résultats de vente.
KEY RESPONSIBILITIES:
Sales & Business Development
• Identify and develop new MICE business opportunities for the hotel.
• Maintain and grow relationships with key accounts, agencies, and intermediaries.
• Respond to MICE-related RFPs, prepare proposals, and negotiate contracts.
• Achieve and exceed MICE segment revenue targets and KPIs.
• Represent the hotel at industry trade shows, networking events, and sales missions.
Account Management
• Serve as the primary point of contact for MICE clients from initial inquiry through event execution.
• Understand clients' objectives and tailor event solutions accordingly.
• Maintain detailed records in the CRM system (e.g., Salesforce).
• Conduct regular account reviews and client meetings to strengthen relationships.
Collaboration & Execution
• Work closely with the Events, Banquets, and Operations teams to ensure seamless event delivery.
• Participate in daily/weekly business review meetings to forecast and strategize.
• Monitor competitor activity and market trends to inform sales strategy.
Reporting & Analysis
• Prepare and present sales reports, forecasts, and market insights to senior management.
• Monitor performance metrics and analyze the success of MICE campaigns and promotions.