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Accounts Director (MICE)

Sheraton Towers Singapore Hotel

Singapore

On-site

SGD 48,000 - 72,000

Full time

12 days ago

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Job summary

Un hôtel de luxe à Singapour recherche un professionnel pour développer des opportunités commerciales MICE. Le poste implique la gestion des relations clients, la préparation de propositions, et la participation à des événements commerciaux. Le candidat idéal aura une expérience dans le secteur hôtelier avec un accent sur la satisfaction client et des résultats de vente.

Qualifications

  • Expérience antérieure dans le développement des affaires pour MICE souhaitée.
  • Solides compétences en communication et en relations interpersonnelles.
  • Capacité à travailler de manière autonome et en équipe.

Responsibilities

  • Identifier et développer de nouvelles opportunités commerciales MICE.
  • Servir de point de contact principal pour les clients MICE.
  • Collaborer avec les équipes d'événements pour assurer une exécution sans faille.

Skills

Développement des affaires
Gestion des comptes
Négociation de contrats
Analyse des performances

Tools

Salesforce

Job description

KEY RESPONSIBILITIES:

Sales & Business Development

• Identify and develop new MICE business opportunities for the hotel.

• Maintain and grow relationships with key accounts, agencies, and intermediaries.

• Respond to MICE-related RFPs, prepare proposals, and negotiate contracts.

• Achieve and exceed MICE segment revenue targets and KPIs.

• Represent the hotel at industry trade shows, networking events, and sales missions.

Account Management

• Serve as the primary point of contact for MICE clients from initial inquiry through event execution.

• Understand clients' objectives and tailor event solutions accordingly.

• Maintain detailed records in the CRM system (e.g., Salesforce).

• Conduct regular account reviews and client meetings to strengthen relationships.

Collaboration & Execution

• Work closely with the Events, Banquets, and Operations teams to ensure seamless event delivery.

• Participate in daily/weekly business review meetings to forecast and strategize.

• Monitor competitor activity and market trends to inform sales strategy.

Reporting & Analysis

• Prepare and present sales reports, forecasts, and market insights to senior management.

• Monitor performance metrics and analyze the success of MICE campaigns and promotions.

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