Account Support Manager

Expeditors; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics firm in Singapore is seeking a customer retention specialist to develop and maintain relationships with clients. The ideal candidate will have at least 3 years of industry experience, strong analytical skills, and proficiency in MS Office and CRM software. The role involves ensuring customer satisfaction and implementing value-added solutions. Only those currently residing in Singapore should apply.

Qualifications

• Minimum 3 years Expeditors' or industry experience.
• Experience in business retention required.
• Ability to communicate effectively at all management levels.

Responsibilities

• Develop and maintain customer relationships to support retention.
• Initiate value-added solutions based on service offerings.
• Ensure customer expectations are communicated effectively.

Skills

Business retention

Strong analytical skills

Proficient in MS Office and CRM software

Strong presentation skills

Proven problem solving skills

Charismatic with an ability to connect

Education

University or equivalent business qualifications

Job description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals

• 350+ locations worldwide

• Fortune 500

• Globally unified systems

Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.

• Develop relationships beyond the main point of contact at all locations.

• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.

• Initiate value add solutions based on Expeditors service offerings and technology.

• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.

• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.

• Establish and monitor performance standards according to agreed KPI's.

• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.

• Highlight and escalate customers at risk.

• Manage integrity of shipment and performance data.

• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.

• Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.

• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.

• Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.

• Support the Accounts Receivable process of the customer internally within Expeditors.

• Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.

• University or equivalent business qualifications

• Minimum 3 years Expeditors' or industry experience

• Proven work experience in business retention

• Proficient in MS Office and CRM software

• Ability to communicate up and down management hierarchy with equal effectiveness

• Strong presentation skills

• Strong analytical skills

• Proven problem solving and interpersonal skills

• Charismatic with an ability to connect

ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY

All your information will be kept confidential according to EEO guidelines.