Account Specialist Malaysia Customer Service 2-November-2026

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

Workspaces

Recognition programs

Learning & development

Flexible work

Coaching

Global awards

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO company delivering customer experience solutions, sales and digital marketing services, and content moderation for clients across diverse industries.

With 20,000+ employees across 37 locations, we enable brands to grow and operate efficiently through a scalable, innovation-driven approach. We are seeking a Quality Manager to strengthen customer experiences and drive campaign management improvements.

Qualifications

• Diploma or degree in any field.
• 2 years of working experience preferred, fresh graduates welcomed.
• Strong time management and ability to balance multiple tasks.
• Excellent English verbal and written communication.

Responsibilities

• Build strong relationships with customers by providing best-in-class customer experience and identifying opportunities to improve their performance.
• Partner with different departments to assist better for customers.
• Enhance department and organization's reputation by owning and delivering on new requests; adding value to job accomplishments.
• Own all aspects of the talent brand campaign to ensure client objectives are met and ROI is demonstrated through insights.
• Collaborate with product teams to improve service offerings and campaign management tools.
• Support customer communication and education to deliver a best-in-class experience.
• Any other duties assigned by management to maintain the Quality Management System of TDCX.

Skills

Time management

Multitasking

English communication

Adaptability

Education

Bachelor's degree or higher

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance
• Partner with different departments to assist better for customers
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights
• Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met
• Support customer communication and education including a best-in-class experience and ad hoc education needs
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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BPO, Quality Manager, Advertising, Operations, Quality, Customer Service, Marketing