Account Solution Engineer

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Solution Engineer is responsible for leading the solution throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience.

The Solutions Engineer works alongside their colleagues, participates in building our team culture and supports their aligned sales team to create solutions for prospects and customers. To accomplish this, the Solutions Engineer must have a strong desire to set the vision translating business objectives into enticing and actionable recommendations.

Responsibilities:

• Manage enterprise organisations across a range of industries to understand their challenges and goals through focused discovery sessions and workshops in both Vietnamese and English.
• Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.
• Build trusted relationship with senior executives and key decision makers across Business and Technology.
• Able to create the first level of Business Architecture and engage Business/IT on it.
• Develop and deliver innovative custom solutions to key decision makers to address their business issues and needs aligned to business value.
• Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources.
• Clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff to C-level executives.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
• Display initiative, self motivation and deliver high quality results while meeting all expectations for both internal and external customers.
• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.
• Proven track record in the development and delivery of differentiated custom solutions and presentations to key decision makers.
• Ability to orchestrate a sales cycle requiring involvement of multiple internal and external resources.
• Willing and able to travel about 25% - 40% of the time.

Skills/Experience Required:

• Exposure to Design Thinking, Consulting methodologies, and Enterprise Architecture is an advantage.
• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
• Business case/value engineering experience to drive compelling points of view.
• Knowledge of related applications, relational database and web technology.
• Solid oral, written, presentation, collaboration and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in a varied environment.
• Translate needs into a compelling vision and roadmap for our customers.
• Track record of solution engineering, consultancy, delivery or training success for a software solution organisation.
• Proven time management skills in a dynamic team environment.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Good at searching out information and solving puzzles.
• Knowledge of Salesforce is an advantage.
• Fluency in Vietnamese for working with clients in the Vietnam market.