Account & Partnership Manager (Remote)

ADMIINO PTE. LTD.; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A dynamic service firm in Singapore is seeking an experienced Account & Partnership Manager to enhance client relationships and establish strategic partnerships. Responsibilities include managing client communications, identifying growth opportunities, and overseeing service delivery to ensure client satisfaction. Ideal candidates have a minimum of 4 years in account management, are tech-savvy, and possess strong organizational skills.

Qualifications

• 4+ years of experience in Account Management, Client Success, or Operations.
• Comfortable managing multiple clients and priorities simultaneously.
• Experience working with service-based businesses or startups is a plus.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Identify, build, and manage strategic partnerships.
• Explore upsell and cross-sell opportunities within existing client accounts.

Skills

Communication skills

Problem-solving

Organizational skills

Tech-savvy

Tools

CRM tools

Project management tools

Slack

Job description

We are looking for a client-focused, operations-savvy Account & Partnership Manager to manage and grow relationships with both our clients and strategic partners. You’ll be responsible for ensuring exceptional service delivery, deepening client engagement, and building partnerships that drive business growth.

Key Responsibilities

Client Relationship Management: Serve as the primary point of contact for assigned clients.

Strategic Partnerships: Identify, build, and manage strategic partnerships that complement Admiino’s service offering.

Growth Opportunities: Explore upsell and cross-sell opportunities within existing client accounts and partner networks.

Service Delivery Oversight: Ensure all client requests are executed effectively by the assistant team.

Onboarding: Guide new clients through the onboarding process and set them up for success.

Issue Resolution: Troubleshoot service challenges and resolve client concerns quickly.

Reporting & Analytics: Maintain accurate service dashboards and client feedback reports.

Team Collaboration: Work with recruitment, training, and quality assurance teams to meet SLAs.

Requirements

• 4+ years of experience in Account Management, Client Success, or Operations.
• Strong communication, problem-solving, and organizational skills.
• Comfortable managing multiple clients and priorities simultaneously.
• Experience working with service-based businesses or startups is a plus.
• Tech-savvy; experience with CRM tools, project management tools, and Slack.
• Bonus: Experience managing remote teams

What Success Looks Like

• Growth in client account value and active partnerships
• Clients are consistently satisfied with service quality.
• High client retention and contract renewal rates.
• Proactive issue resolution and communication with internal teams.
• Strong, long-term relationships with clients and partners.