Enable job alerts via email!

Account Manager, POD

7741 WILEY APAC SERVICES LLP

Singapore

On-site

SGD 60,000 - 80,000

Full time

3 days ago
Be an early applicant

Job summary

A global publishing leader in Singapore is seeking an experienced Account Manager to drive growth by managing strategic partnerships with institutional accounts. The ideal candidate will have over 3 years of experience in the publishing sector, strong communication skills, and the ability to analyze data for actionable insights. This role encourages a collaborative spirit and offers an exciting opportunity to make an impact in the field of academic research.

Benefits

Comprehensive benefits package
Continuous learning opportunities
Meeting-free Friday afternoons

Qualifications

  • 3+ years of experience in the publishing industry.
  • Experience in selling academic research subscriptions/products.
  • Strong email/written communication and presentation skills.
  • Experience working in a highly collaborative team environment.
  • Ability to travel.

Responsibilities

  • Identify key account stakeholders and implement strategies to grow relationships.
  • Analyze customer data to understand trends and mitigate risks.
  • Manage relationships with key stakeholders and respond to customer inquiries.
  • Conduct in-depth customer research to tailor outreach.
  • Identify collections gaps and recommend appropriate products.
  • Follow sales processes and capture efforts in CRM.
  • Influence customers using a value-driven sales approach.
  • Collaborate with teams to achieve revenue goals.

Skills

Consultative sales skills
Data analysis proficiency
Communication skills
Team collaboration

Education

4-year undergraduate degree

Job description

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role:

As an Account Manager, you will play a pivotal role in expanding and nurturing strategic partnerships within a portfolio of high-value institutional accounts. You will drive growth by building and strengthening relationships, leading data-driven account strategies, and delivering tailored solutions to meet the evolving needs of our customers. This is an exciting opportunity for a self-motivated and strategic thinker who thrives in consultative sales environments.
In this role, you will lead with purpose, analyze customer data to uncover actionable insights, and identify new opportunities to accelerate growth across both journal and non-journal product offerings.

How you will make an impact:

  • Grows and Expands Account Relationships: Identifies key account stakeholders and implements strategies to grow and expand those relationships
  • Analyzes Account Health & Mitigates Risks: Analyzes usage data to understand customer health and trends; Leverages data to proactively identify and mitigate issues
  • Services Accounts & Defends Revenue: Manages relationships with key stakeholders and responds to customer issues or questions in a prompt and effective manner
  • Completes In-Depth Customer Research: Leverages various sources to research customers and their needs; Seeks out market insights and trends; Uses research to tailor outreach and plan for customer meetings
  • Acts as a Collections Advisor: Identifies collections gaps and recommends journal/non-journal products to improve research and teaching outcomes
  • Manages Opportunity Pipeline: Follows Wiley sales processes and opportunity management approach; Captures efforts in common and consistent way in CRM
  • Influences Through Value-Selling Behaviors: Influences customers with a value-driven approach throughout the sales process; In written and verbal communications and in presentations
  • Excels at Team Collaboration: Exhibits strong collaboration and teamwork to impact common account revenue goals

What we look for:

  • 3+ years of experience in the publishing industry
  • Strong email/written communication and presentation skills
  • Experience selling and managing academic research subscriptions, products
  • Language requirement: English and Malay. Thai is a plus
  • Experience working in a highly collaborative team environment
  • Ability to travel

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

#LI-YZ1

Job Description:

Account Manager, POD

Location:

Singapore, SGP

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role:

As an Account Manager, you will play a pivotal role in expanding and nurturing strategic partnerships within a portfolio of high-value institutional accounts. You will drive growth by building and strengthening relationships, leading data-driven account strategies, and delivering tailored solutions to meet the evolving needs of our customers. This is an exciting opportunity for a self-motivated and strategic thinker who thrives in consultative sales environments.
In this role, you will lead with purpose, analyze customer data to uncover actionable insights, and identify new opportunities to accelerate growth across both journal and non-journal product offerings.

How you will make an impact:

  • Grows and Expands Account Relationships: Identifies key account stakeholders and implements strategies to grow and expand those relationships
  • Analyzes Account Health & Mitigates Risks: Analyzes usage data to understand customer health and trends; Leverages data to proactively identify and mitigate issues
  • Services Accounts & Defends Revenue: Manages relationships with key stakeholders and responds to customer issues or questions in a prompt and effective manner
  • Completes In-Depth Customer Research: Leverages various sources to research customers and their needs; Seeks out market insights and trends; Uses research to tailor outreach and plan for customer meetings
  • Acts as a Collections Advisor: Identifies collections gaps and recommends journal/non-journal products to improve research and teaching outcomes
  • Manages Opportunity Pipeline: Follows Wiley sales processes and opportunity management approach; Captures efforts in common and consistent way in CRM
  • Influences Through Value-Selling Behaviors: Influences customers with a value-driven approach throughout the sales process; In written and verbal communications and in presentations
  • Excels at Team Collaboration: Exhibits strong collaboration and teamwork to impact common account revenue goals

What we look for:

  • 4-year undergraduate degree
  • 3+ years of experience in the publishing industry
  • Strong email/written communication and presentation skills
  • Experience selling and managing academic research subscriptions, products
  • Language requirement: English and Malay. Thai is a plus
  • Experience working in a highly collaborative team environment
  • Ability to travel

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

#LI-YZ1

Why Work Here?

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Get In Touch

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

About Us

We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.