Account Manager (Marine / Ship Chandler / Customer Service)

RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance customer relations and drive sales in local docking shipyards. This role involves acting as a key communication link between customers and internal teams, ensuring smooth operations and timely deliveries. The ideal candidate will possess strong problem-solving abilities and excellent communication skills, with a solid background in the shipping industry. Join a forward-thinking company where you can mentor junior team members and thrive in a fast-paced environment. If you're ready to make an impact and grow your career, this opportunity is for you.

Qualifications

• 5 years of experience in a similar position is essential.
• Broad knowledge of the Shipping Industry and chain partners.

Responsibilities

• Acting as a mentor for junior staff and liaising with logistics for timely deliveries.
• Increasing sales revenue and handling customer inquiries.

Skills

Customer-oriented

Problem-solving skills

Excellent communication skills

Stress resistance

Education

Diploma or above in a related field

Tools

MS Office

ERP

Job description

ROLES & RESPONSIBILITIES :

• Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains
• Increase sales revenue for business in local docking shipyards and site projects in local branch office.
• Leading the team or acting as “sounding board” and sparring partner for other key account managers in local branch.
• Acting as a mentor for more junior staff on a variety of issues
• Liaising with Logistics Manager and Transport Planner to ensure smooth, complete, and in-time deliveries for customer’s order.
• Point-of-contact for customers, both office and vessel crew and site, for any issue that relates to:
• Requests that have to do with quotes issued by our sales & quotation team
• Itinerary changes for vessels, re-routing consequences and offering solutions
• Last minute requests
• Sourcing alternative products on local market
• Receiving and entertainment when Customer visit local office.

WORKING REQUIREMENTS :

• Diploma or above in a related field or equivalent experience and training.
• Broad knowledge of the Shipping Industry and chain partners.
• Customer-oriented, problem-solving skills.
• Excellent commercial qualities;
• Maintaining personal contact with shipping lines and/or ship management.
• 5 years of experience in a similar position is essential.
• Knowledge of MS Office and ERP.
• Excellent communication skills both verbally and in writing, fluent in English.
• Stress resistant due to tight busy schedules associated with this position.
• Ability/willingness to work in a rapidly changing, growing environment.