Account Manager - Global Account Management/Global NVO Program/GNP

LLOYD Shoes GmbH; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the shipping industry is seeking a Sales Account Manager to enhance quality and drive sales activities for Global NVO Accounts in the Asia region. The ideal candidate will have experience in Liner Shipping, particularly in account management and sales, and possess strong communication and analytical skills. This role demands a proactive approach to customer engagement and market analysis, with the aim of achieving strategic objectives.

Qualifications

• Experience in Liner Shipping, especially Global & Key Account Management, required.
• Proven sales execution ability and negotiation skills.
• Good proficiency in English.

Responsibilities

• Drive sales activities for Global NVO Accounts in Asia.
• Support implementation of customer strategies and manage tender inquiries.
• Conduct market analysis and feedback.

Skills

Sales mentality

Communication and influencing skills

Analytical thinking

Team player

Tools

MS Office applications

Job description

Responsibilities

• Drive the highest levels of quality towards the assigned Global NVO Accounts, be customer-oriented and create value for customers as well as for Hapag-Lloyd

• Drive Sales activities for the assigned Global NVO Accounts in Region Asia

• Support the Implementation of customer and trade specific strategies based on the agreed annual targets with customers, Trade Management and Areas in alignment with the Account Manager

• Focal point of commercial and strategic tradelane steering for the Global Account segment

• Active business development & negotiations with external and internal stakeholders

• Central Focal point of commercial and strategic tradelane steering for the Global NVO Accounts

• Regional coordination of Tender inquiries and respective creation of rate quotations

• Dispute & Process exception handling for selected customers

• Creation & confirmation of FIS Rate Agreements

• Creation of Customer Allocations and steering of volumes accordingly

• Conduct Customer Performance review meetings on regular basis

• Close cooperation with the Global NVO Account Manager, Area Organizations and Trade Managements on the execution of the overall Account strategy

• Monitoring Account performance versus budget and take actions to ensure monthly targets are being achieved

• Proactive guidance of the Segmented Vertical / Vertical Cluster in the Hapag-Lloyd Area organizations in terms of GNP Account strategy & performance (Push & Pull activities)

• Pro-active contribution in developing, implementing and using new systems (Opportunity and Allocation Management, Salesforce etc.)

• Conduct Market analysis and provide respective feedback on trade development, rates, competition activities, seasonalities etc. to all relevant stakeholders

Requirements

Experience

• Liner Shipping experience, especially in Global & Key Account Management, Sales & Marketing roles

• Proven Sales Execution ability and negotiation skills

Skills & Competencies

• Outgoing and positive Sales mentality

• Good communication and influencing skills with a proficiency in English is a must

• Ability to work independently and take over responsibility without supervision

• Structured, detailed and well organized working attitude

• High level of self-motivation and self-organization. Being able to meet deadlines and provide high quality in work also under pressure

• Analytical thinking and ability to identify market opportunities

• Reliable and motivated team player

• System skills (MS-office applications, particularly PowerPoint and Excel)