Account Manager / Customer Service Manager

RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading company in the shipping industry is seeking an experienced account manager to drive sales and support customer relations. This role involves mentoring junior staff, ensuring timely deliveries, and maintaining strong relationships with customers and shipping lines. Ideal candidates will have a diploma, extensive industry knowledge, and excellent communication skills. Join us to be part of a rapidly growing environment in Singapore.

Qualifications

• 5 years of experience in a similar position is essential.
• Broad knowledge of the shipping industry.
• Fluent in English, both verbal and written.

Responsibilities

• Play a defining role in communication with the Customer Center and Sales team.
• Increase sales revenue in local docking shipyards.
• Liaise with Logistics Manager for timely deliveries.

Skills

Customer-oriented

Problem-solving skills

Excellent communication

Stress resistance

Education

Diploma or above in a related field

Tools

MS Office

ERP

Job description

ROLES & RESPONSIBILITIES :

• Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains

• Increase sales revenue for business in local docking shipyards and site projects in local branch office.

• Leading the team or acting as “sounding board” and sparring partner for other key account managers in local branch.

• Acting as a mentor for more junior staff on a variety of issues

• Liaising with Logistics Manager and Transport Planner to ensure smooth, complete, and in-time deliveries for customer’s order.

• Point-of-contact for customers, both office and vessel crew and site, for any issue that relates to:

• Requests that have to do with quotes issued by our sales & quotation team

• Itinerary changes for vessels, re-routing consequences and offering solutions

• Last minute requests

• Sourcing alternative products on local market

• Receiving and entertainment when Customer visit local office.

WORKING REQUIREMENTS :

• Diploma or above in a related field or equivalent experience and training.

• Broad knowledge of the Shipping Industry and chain partners.

• Customer-oriented, problem-solving skills.

• Excellent commercial qualities;

• Maintaining personal contact with shipping lines and/or ship management.

• 5 years of experience in a similar position is essential.

• Knowledge of MS Office and ERP.

• Excellent communication skills both verbally and in writing, fluent in English.

• Stress resistant due to tight busy schedules associated with this position.

• Ability/willingness to work in a rapidly changing, growing environment.