Account Manager (Based in SG / KR)

Rakuten Americas; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Rakuten Advertising in Singapore is seeking a client relationship manager to oversee an assigned portfolio, coordinate service engagements, and drive affiliate campaigns for revenue growth. The role emphasizes proactive communication, strategic planning, and strong partner collaboration across regional teams.

Ideal candidates have 2–3 years in account management, a Bachelor’s degree, and exposure to performance/affiliate marketing with a bias toward cross-border opportunities in Asia.

Qualifications

• 2–3 years of experience in account management (client-facing).
• Experience in performance marketing, preferably affiliate marketing.
• Bachelor's degree required.
• Exposure to Asia cross-border e-commerce or travel industry is a plus.

Responsibilities

• Manages a portfolio of client relationships and serves as client liaison during service engagements.
• Develops tailored client engagement plans to meet business objectives.
• Coordinates communications to maintain client satisfaction and drive revenue.
• Plans and executes campaigns with affiliate publishers to grow Rakuten Advertising revenue.
• Owning revenue and forecasting for own client portfolio, with proactive updates to stakeholders.

Skills

Account management

Client relationships

Performance marketing

Affiliate marketing

Cross-border e-commerce

Japanese language

Korean language

Education

Bachelor's Degree

Job description

Job Summary

In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall performance of the clients’ affiliate programs.

Key Responsibilities

• Coordinates somewhat complex client interactions, ensuring timely responses and resolution of moderately challenging requests or issues.
• Analyzes somewhat complex client feedback and data to identify trends, opportunities, and areas for improvement, informing strategic decisions.
• Develop somewhat complex client engagement plans, tailoring approaches to meet specific client needs and align with business objectives.
• Implements client management best practices and processes to enhance satisfaction and streamline workflows.
• Identifies opportunities to strengthen client relationships through proactive communication and value-added solutions.
• Communicates key insights, updates, and recommendations to direct manager, internal stakeholders, facilitating alignment and collaboration.
• Evaluates the effectiveness of client relationship strategies, recommending adjustments to improve outcomes.
• Documents client interactions and outcomes in CRM systems, ensuring accurate and up-to-date records for reference and reporting.
• Take the lead on developing affiliate program strategies for your priority clients.
• Take ownership of your Key Accounts’ affiliate programs.
• Plan and execute campaigns to drive sales with affiliate publishers that leads to the increase of Rakuten Advertising revenue.
• Owning revenue and forecasting for own client portfolio.
• Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets.
• Agree milestones to track improvement in relationships and revenue.
• Constantly align goals and direction with the clients and help the clients meet their targets.
• Bring a solution mindset to your day-to-day work.
• Where problems exist, collaborate with others to identify ways to improve performance or efficiency.
• A commercial mindset to your day-to-day account management, proactively identifying new business opportunities including expanding into new markets, upgrading Rakuten Advertising service level with the clients.
• By asking questions during your client calls, as well as reading news about your clients and their industries.
• Demonstrate a high attention to detail.
• No errors in campaign strategy, planning or execution
• Demonstrate a fast learning and adapting capability, quickly adjust to the fast-changing technologies and industry trends.

Required Qualifications

• Minimum 2-3 years of experience in account management (client-facing)
• Bachelor\'s Degree Required
• Having Japanese language capabilities (JPLT N1 / Business level) or Korean language capabilities (Business level) will be highly advantageous
• Experience in performance marketing, preferably affiliate marketing experience preferred
• Understanding performance marketing tracking technology preferred
• Experience in Asia cross border e-commerce, or travel industry highly preferred
• Experience in strong client relationships, reinforced by building trust, advising and upselling preferred
• Exemplary written and oral presentation skills and a talent for presenting

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief, or age.

Rakuten Advertising delivers performance-driven, brand-driven, and people-driven ad solutions that help the world’s top brands connect with unique, highly engaged audiences – from first impression to final sale. Backed by industry-leading technology, global media properties, and the largest, high-quality partner network, Rakuten Advertising taps into decades of data and experience to develop the strategies and ad experiences that will drive engagement, sales, loyalty, and beyond. A leader in the industry since its beginnings, Rakuten Advertising is a division of Rakuten Group, Inc. (4755: TOKYO), one of the world’s leading internet service companies. The company is headquartered in San Mateo, California, with offices throughout EMEA, APAC, LATAM, and North America. Learn more at RakutenAdvertising.com http://RakutenAdvertising.com. Aetna Transparency in Coverage: Machine-Readable Files | Rakuten