Account Manager

k-ID; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading technology company in Singapore is looking for an experienced Account Manager to drive revenue and manage relationships with gaming and digital platforms. The successful candidate will have extensive B2B SaaS account management experience, with a track record of meeting substantial quota targets. This role involves strategic oversight of existing accounts, as well as identifying new opportunities for growth and compliance solutions.

Qualifications

• 7 years of account management or customer success experience in B2B SaaS.
• 3 years managing accounts with $100K+ annual contract values.
• Proven track record of achieving quota and driving customer growth.

Responsibilities

• Manage and expand relationships with 15+ mid-market to large accounts.
• Serve as the primary point of contact for key stakeholders.
• Achieve annual quota targets of $1.5M+ in expansion and renewal revenue.

Skills

Account management

Customer success

B2B SaaS experience

Relationship building

Negotiation

Tools

CRM systems

HubSpot

Job description

At k-ID, we're on a mission to transform online safety for young users worldwide. We believe in empowering - not restricting - the next generation's digital journey through innovative technology that ensures age-appropriate experiences. Our global team of experts in law, privacy, trust, and safety is united by a vision of a better digital world where protection enables possibilities.

We champion privacy-preserving innovation, collaborative partnerships, and user-centric solutions. By working together with parents, platforms, and developers, we're building technology that allows young users to explore digital spaces with confidence while helping companies maintain seamless compliance.

Learn more about what drives us at https://www.k-id.com/about and join us on this rocket ship!

About The Role

We are seeking a skilled Account Manager to drive revenue growth and manage strategic relationships with gaming companies, digital platforms, and technology organizations. This role focuses on expanding our footprint within existing accounts while identifying new revenue opportunities through our age verification and compliance solutions.

Account Management & Growth

• Manage and expand relationships with 15+ mid-market to large accounts with annual contract values ranging from $100K to $1M+

• Develop comprehensive account plans that align with customer business objectives and regulatory compliance needs

• Identify and pursue expansion opportunities across multiple product lines and business units within existing accounts

Customer Relationship Building

• Serve as the primary point of contact for key stakeholders including product managers, legal, compliance, and technical teams

• Build strong relationships with decision makers and influencers across customer organizations

• Coordinate with internal teams including Integration Engineers, Customer Success, and Legal

• Conduct regular business reviews and check-ins to ensure customer satisfaction and identify growth opportunities

Revenue Generation

• Achieve annual quota targets of $1.5M+ in expansion and renewal revenue

• Negotiate contract renewals and expansion agreements

• Collaborate with new business teams to support deals requiring existing customer references

• Identify whitespace opportunities within accounts for additional product adoption

Industry & Product Expertise

• Develop understanding of industry regulations, privacy laws (COPPA, GDPR, etc.), and compliance requirements

• Stay current on digital platform policies and age verification mandates

• Serve as a trusted advisor on compliance strategy and implementation

• Support customer success initiatives and product adoption

Minimum Qualifications

• 7 years of account management or customer success experience in B2B SaaS

• 3 years managing accounts with $100K+ annual contract values

• Proven track record of achieving quota and driving customer growth

• Experience with multi-stakeholder decision making environments

• Proficiency with CRM systems (HubSpot preferred) and account management tools

Preferred Qualifications

• Understanding of compliance frameworks and regulatory requirements

• Ability to communicate technical concepts to business stakeholders

• Experience with gaming, digital platforms, or regulated industries preferred