Account Manager

Key Areas of Responsibility:

• Support the Account Director (AD) /Business Director (BD) with business growth
• Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
• Work closely with AD/GAD on P&L, forecast, budgeting
• Have financial responsibilities, including preparing cost estimates
• Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
• Build relationships with key stakeholders, manage perceptions and expectations
• Liaise with Print Production/Broadcast team on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
• Understand how client, agency, and Hogarth relationships interact
• Proven ability to make informed decisions and problem-solve based on sound knowledge
• Capability of working under pressure and to tight deadlines

Requirements:

• Knowledge from working in a TV, print, or digital production role preferred
• Experience in budgeting and forecasting
• Focus on continuous improvements, delivering excellent quality and high levels of customer service
• Agency experience managing international clients in multiple markets with multiple stakeholders
• Understanding of financial compliance procedures
• Sound technical understanding of client requirements
• Commercial acumen
• Excellent negotiation and problem solving skills
• Good networking skills