Account Manager

OLIVER Agency; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

Join OLIVER Agency as an Account Manager, where you will play a vital role in managing and developing client relationships while overseeing global marketing campaigns tailored to local markets. This freelance role emphasizes creativity, dynamic client interactions, and leveraging cutting-edge AI technology to drive results. Ideal candidates possess strong project management skills, fluency in Mandarin, and 3-4 years of industry experience, particularly within retail environments.

Qualifications

• 3-4 years of relevant industry experience.
• Fluent in Mandarin and able to read Chinese.
• Strong background in retail environments.

Responsibilities

• Develop and build strong client relationships.
• Oversee global and local market campaigns.
• Manage project lifecycles and deliverables.

Skills

Project Management

Client Engagement

Communication

Multitasking

AI Understanding

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Job title: Account Manager

Role: Freelancer (8 months)

Language requirement: Must be able to speak Mandarin and can read Chinese.

About the role:

We are looking for people who want to work closer with clients and brands, who are entrepreneurial and relish the opportunity to be a part of something new and dynamic.

The Account Manager develops and builds strong relationships with the local clients, becoming a trusted and valued advisor and delivery specialist. Reporting to the Senior Account Manager, the Account Manager oversees the portfolio of global and in-market campaigns and its cultural nuances.

The role delivers an exceptional level of client service and creative thinking, as well as having an active role in driving efficiencies and lead growth across all client brands.

You are someone who wants to work closely with clients and brands, who are entrepreneurial and relish the opportunity to be a part of something new and dynamic

What you will be doing:

• Reporting to the Senior Account Manager, oversee s the portfolio of in-market campaigns and adaptation of global toolkits for local market activation.
• Understand the importance of brands and working within brand guidelines.
• A deep understanding of the business; their needs, expectations and requirements in order to provide the best service and solution through close partnership in the key market.
• Experience with global creative toolkits, market adaptations, and localisations.
• Pro-actively own and manage local client engagement and relationships.
• Effective project management through the full lifecycle using project governance as directed by the client – receiving and interrogating briefs, attending and driving regular client and internal status meetings, escalating issues and proactively resolving problems, managing project resource and making critical decisions.
• The ability to drive and motivate a team and project through to successful completion.
• Run account meetings and take responsibility for service levels and KPIs.
• Work closely with clients to create strong concepts from initial briefing. Understanding the local nuances to their local markets.
• You will be working with our global stakeholders and providing insightful feedback. This role is key for connecting global and local teams.
• Work closely with production leads and manage all key milestones, from developing a brief through to final execution.
• You ideally need to come from a background in production with a strong delivery background. You should already understand the process and nuances for delivery high volumes of adaptation work.
• Growing strong relationships with the different agencies, including their, creative origination agencies, media agencies, printers etc. Being the central point to ensure we get the work from the creative agencies on time and deliver to the media agencies and printers to their timelines.
• Ideally a strong background in a retail environment, both online and offline.

What you need to be great in this role:

• Ideally a strong background in a retail environment, both online and offline. The ability to manage both individual and project workloads and identifying challenges and risks within them. You will work with your SAM on mitigation and solutions to ensure we deliver to brief.
• Scopes (with the designer) and accepts client briefs through OMG
• Creates projects correctly on OMG and includes relevant deliverables and adds relevant line items depending on the team’s roles
• Assigns design and campaign briefs to integrated designer
• Joins project WIP meetings with client BD lead when required
• Joins weekly check-in with UK Account Lead CD to discuss current projects
• Books design resource to commence on new projects and assists with any timing
  plans when required
• QA support of design work when required
• Discusses amends from the client with design when required
• Helps manage client’s expectations for projects when required and flags if any additional information from a brief or feedback is needed
• Is the point of escalation for the team – discuss if they have concerns and discuss
  the concerns with the client
• Take part in team client calls (campaign and wash-ups)
• Creates cost estimates for internal Interco and client OOS briefs
• OMG financial responsibility for APAC in collaboration with UK Project Manager
• Send OMG surveys to clients once projects are completed
• Must be able to speak Mandarin and can read chinese
• Executional rigour, competent in multitasking and great organisational skills.
• The ability to combine and translate complex material from different sources and contexts into stories and content that engage and resonate with in-market target audience.
• Competent in presenting and communicating ideas to clients.
• Experience working with sports products.
• Adapting and Activating Toolkits
• 3-4 years of relevant industry experience.
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.

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