Account Manager

Safran Helicopter Engines Asia Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company in the aviation sector is seeking an Account Manager to drive commercial strategies and enhance customer relationships. The role involves managing a portfolio of overseas clients, ensuring customer satisfaction, and leading negotiations. Candidates should possess a Bachelor's degree and at least 5 years of experience in the rotorcraft or aviation industry, along with strong interpersonal and negotiation skills.

Qualifications

• Bachelor degree or equivalent required.
• 5 years of working experience in rotorcraft or aviation industry preferred.
• Self-starter with strong negotiation and analytical skills.

Responsibilities

• Steer commercial strategies and manage customer relationships.
• Lead commercial negotiations and ensure customer satisfaction.
• Pilot contract renewals and manage sales forecasts.

Skills

Interpersonal skills

Communication skills

Business acumen

Negotiation skills

Analytical skills

Education

Bachelor degree or equivalent

Tools

Microsoft Office

Job description

Summary of Job Purposes

Job Summary:

As an Account Manager, you will steer the short, mid and long term commercial strategies of your overseas clients’ portfolio in accordance with the company strategy and 5-year plan.

Your primary targets will be:

-to increase Safran Helicopter Engines business, sales and market share

-to foster the loyalty of your customers, notably through the signature of service contracts

-to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market

-(up to 50% of the activity in the field – overseas, mainly in Asia)

To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers.

Job Description:

-Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities rolling 12 months

-Lead all commercial negotiations in your market with existing customers & partners

-Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI’s, etc.

-Pilot the cash collection from customers

-Participate in continuous monitoring of internal controls where necessary and ensure compliance

-Participate to all improvement initiatives with the rest of the department and other company departments

-Propose best commercial solution according to situation and customers’ needs, in compliance with the contractual agreements and company commercial policies

-Draw up commercial offers factoring in the company’s commercial policy

-Optimize contract margin and ensure profitability - CMI ( additional invoicing, commercial gesture, discount)

-Ensure overall Contract execution and contractual deliverables

-Provide strong leadership to Customer service team in resolution to all customer related matters and ensure highest quality of service, communication and products is provided to all stakeholders

-Build up and manage 12 months sales forecast and ensure sales objectives are being followed

-Maintain and develop strong relationship with existing customers

-Establish Short/Mid Term strategies to develop new business opportunities with existing customers or partners with customers

-Manage commercial gestures and discount with the customer(s) in accordance with Safran HE requirements/Policies

-Prepare and organize all customer visits, relay information / complaints / customer requests to relevant stakeholders and update via Safran reporting tool.

-Pilot contract renewals and lead all offers and contract reviews

-Leader for customer satisfaction through feedbacks and customer surveys

Education & Experience:

- Bachelor degree or equivalent

- 5 years of working experience or more, preferably in the rotorcraft industry or in the aviation industry

Specific Skills and Knowledge Requirements:

- Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required

- Strong interpersonal & communication skills

- Strong business acumen with good data and analytical skills

- Strong negotiation skills

- Knowledge in aviation gas turbines (product knowledge), aviation services and MRO industry will be an added advantage

- Microsoft Office knowledge is required (Excel, Powerpoint, Word)