Account Manager

Fuku AI Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech startup in Singapore is seeking a Customer Success Manager to build strong relationships with clients and ensure their successful use of the product suite. The ideal candidate has over 3 years of SaaS experience and is passionate about customer success. Join a tightly-knit team and help shape the future of hiring strategy for organizations worldwide.

Qualifications

• 3+ years of customer relationship or account management experience in SaaS.
• Experienced in analyzing accounts and identifying churn signals.
• Strong organizational and time management skills.

Responsibilities

• Build trusting partnerships with customers.
• Empower customers to achieve their talent goals.
• Facilitate meetings with customers of various seniority levels.

Skills

Customer relationship management

Account management experience

Project management

Value-based communications

Empathy for customers

Job description

Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.

We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.

SKILL SET

3+ years of customer relationship or account management experience working in software as a service (SaaS)Solutions and results-oriented mindset

Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities

Highly organized with strong project management and time management skills

Hands-on experience with product training to external customers

Proven experience delivering value-based communications

Strong ability to facilitate meetings with customers and users of various levels of seniority

Empathy for customers

Experience with opportunity identification for account expansion and revenue growth

Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.