Account Manager

WAFFLE TECHNOLOGIES PRIVATE LIMITED; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A growing tech startup is seeking an Account Manager in Singapore to manage F&B seller relationships and drive account growth. The role involves exploiting upsell opportunities and delivering a great experience for clients. Ideal candidates have 1-3 years of experience in Account Management or Sales, with a focus on building relationships. Join a close-knit team that celebrates wins with meaningful work and competitive compensation.

Benefits

Competitive salary

Performance-based bonus

Close-knit team environment

Qualifications

• 1–3 years of experience in Account Management, Customer Success, or Sales — preferably in SaaS, tech, or F&B.
• Strong follow-through and highly organized.
• Confident, clear, and friendly in conversations.

Responsibilities

• Own and grow a portfolio of F&B sellers using Waffle.
• Spot and pitch upsell opportunities.
• Lead check-ins and coordinate with teams.

Skills

Relationship building

Communication

Customer success

Sales

Organization

Job description

About Waffle

Waffle is a CRM-first POS built for F&B brands across Southeast Asia. We help cafés, kiosks, and quick-service restaurants grow by turning first-time buyers into loyal regulars — with tools like POS, QR ordering, loyalty, payments, CRM automation, and Scan-to-Order.

We work with local FnB businesses in Singapore, Malaysia and Hong Kong to make sure that their operations run as smoothly as possible — and we are just getting started!

What You’ll Do

As an Account Manager at Waffle , you’ll work at the heart of our growth engine — managing relationships, uncovering upsell opportunities, and helping our sellers succeed long after the deal is closed.

This isn’t a “maintenance” role — it’s about growing accounts, building trust, and helping our customers win.

You’ll be responsible for:

• Owning and growing a portfolio of F&B sellers using Waffle
• Becoming their go-to partner for anything Waffle-related
• Spotting and pitching upsell opportunities (CRM, Payments, STO, new outlets)
• Turning happy customers into referrals and case studies
• Leading check-ins, QBRs, and the occasional kopi chat
• Coordinating with product, support, and rollout teams to deliver a great experience
Helping shape our playbook and what great AM work looks like

Who You Are

This role is perfect for someone who:

• Enjoys building real relationships and helping people win
• Has 1–3 years of experience in Account Management, Customer Success, or Sales — preferably in SaaS, tech, or F&B
• Is confident, clear, and friendly in conversations — online and in-person
• Has strong follow-through and is highly organised
• Is hungry to grow fast with an early-stage startup
Bonus: Has worked with F&B clients before or loves café hopping :)

What Success Looks Like

In your first 6 months, you’ll:

• Own 30–50 accounts with confidence
• Hit your monthly expansion and referral targets
• Be the reason several customers refer us to their friends
• Have your own playbook and approach documented for the next AM to learn from

Why Join Us

• Make a real impact in the lives of local F&B entrepreneurs
• Work in a close-knit team that moves fast and celebrates wins
• Learn directly from founders and be part of our growth story
• Competitive salary + performance-based bonus
Meaningful work. Real customers. Great coffee. (Seriously.)

How to Apply

Send us a note at [e-mail] with:

• Your CV
• A quick intro (even 2–3 lines is fine)
Optional: Tell us your favourite local F&B spot

We’d love to meet you!