Account Manager

About Us

Faculty Digital is a technology consultancy and implementation company. We pride ourselves on delivering innovative technology solutions while fostering strong client relationships. We are looking for a dynamic Account Manager with a technical background and project management expertise to join our growing team.

Key Responsibilities

• Serve as the primary point of contact for key clients, building and maintaining long-term relationships.
• Manage end-to-end technology implementation projects, ensuring timely delivery, budget adherence, and client satisfaction.
• Collaborate with internal teams (developers, designers, QA) to align project execution with client expectations.
• Prepare and present project proposals, SOWs, progress reports, and risk assessments.
• Identify upsell/cross-sell opportunities by understanding client needs and proposing tailored solutions.
• Resolve client issues promptly and proactively to ensure high retention and satisfaction.

Qualifications & Skills

• Education: Bachelor’s degree in IT, Computer Science, or a related technical field.
• Experience: 2-3 years in account management, client servicing, or IT project management.
• Technical Acumen: Understanding of software development lifecycles, cloud solutions.
• Soft Skills: Strong communication, negotiation, and problem-solving abilities.
• Certifications (Preferred): PMP, Scrum Master, or ITIL.
• Tools: Proficiency in Jira, Trello, MS Project, or similar PM/CRM tools.

Why Join Us?

• Opportunity to work with cutting-edge technologies and high-profile clients.
• Collaborative and growth-oriented work culture.
• Competitive salary, performance bonuses.