Account Manager

Main duties and responsibilities

• Manage and grow a portfolio of +200 merchants (HQ & Stores)
• Account & Strategy planning for TOP 50 Accounts
• Ensure profitability in own’s portfolio
• Build multi-level relations with C-Suites, Finance, Operations, Marketing, Training, IT teams, etc
• Providing quality training to front-line staff, review statistic and identifying business opportunities and performance improvements. Improve KPIs through frequent training and store visits
• Cross selling of Global Blue services (Marketing, Business Intelligence, Currency Choice, etc) and achieve sales targets
• Improve merchants’ knowledge and expertise with all GB services to maximize performance and ensure retention
• Suggest and propose new ideas and initiatives to management
• Identify and convert prospects into GB merchants at profitability (Hunting)

Background and Education

• Min 5 years’ of proven and successful sales or account management experience
• Experience from Retail and Hospitality is preferred

Specific skills and knowledge

• Solution provider, establish partnership and ability to create trust and personal relationship
• Good consultative selling and strong analytical and negotiation skills
• Strong listening, verbal and written communication skills – ability to effectively and efficiently communicate complex information to all levels of the organization. Excellent networking skills
• Ability to handle confrontation well – doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable
• Highly organised and able to effectively manage conflicting and competing priorities.
• Strong ability to deliver presentation and with excellent presentation skills
• High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)