Account Manager

The Account Manager (AM) manages client relationships, ensures project success, and contributes to business growth through proactive client engagement. This role requires commitment to develop and maintain client trust, oversee seamless project execution, and deliver strategic value through insights, recommendations, and innovation.

Key responsibilities of this position include:

1. Client strategy and relationship management

• Manage day-to-day client interactions, ensuring alignment with business objectives.
• Proactively identify opportunities for account growth and client value enhancement.
• Develop strong client relationships, positioning the company as a key strategic partner.

2. Project leadership and delivery excellence

• Lead project execution, ensuring on-time delivery, budget adherence, and high-quality standards.
• Collaborate with cross-functional teams to ensure seamless execution of initiatives.
• Proactively identify and resolve project risks to maintain efficiency and client satisfaction.

3. Financial and commercial management

• Oversee project budgets, ensuring cost efficiency and profitability.
• Contribute to revenue growth through organic business expansion for key accounts.
• Support new business development through client insights and market research.

4. Internal Team Leadership & Mentoring

• Mentor junior team members, fostering skill development and growth.
• Encourage collaboration within the team to enhance overall service quality.

5. Continuous Improvement & Innovation

• Recommend process improvements to drive efficiency and effectiveness.
• Stay informed on industry trends to ensure innovative client solutions.

Key requirements

• 3-5 years of experience in account management or client success, preferably in in a healthcare agency, consultancy, pharmaceutical, or similar environment.
• Demonstrated ability in key account management and relationship-building.
• Excellent communication presentation, and negotiation skills.
• Expertise in project management, budgeting, and financial reporting.
• Highly organized and efficient with a keen eye for detail.
• Creative thinker and problem solver.

Key Behaviours

• Client-centric mindset with a commitment to exceptional service delivery.
• Teamwork orientation focusing on fostering seamless cross-functional coordination.
• Curiosity and eagerness to learn, demonstrating adaptability.
• Energetic and positive attitude, motivating both clients and internal teams.
• Creativity and innovation, bringing fresh ideas and solutions to client challenges.
• Proactive and self-motivated, taking initiative to solve problems.
• Organized and attention to detail.