Account Manager

DELIVEROO; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in food delivery is seeking an Account Manager to manage strategic restaurant relationships and enhance profitability through data-driven initiatives. Key responsibilities include analyzing performance metrics, collaborating across teams, and creating effective marketing strategies. Candidates should possess strong analytical skills and experience in account management. Deliveroo emphasizes a diverse workplace and offers comprehensive compensation and benefits.

Benefits

Free Deliveroo Plus

Daily breakfast and healthy snacks

Paternity and maternity support

Learning and development opportunities

Annual leave increasing with tenure

Access to Headspace app

Qualifications

• Minimum 1-2 years’ experience in account management or commercial role.
• Strong proficiency in data analytics and reporting tools.
• Good communication and presentation skills.

Responsibilities

• Managing a portfolio of key strategic restaurants.
• Driving revenue growth through advertising solutions and marketing campaigns.
• Utilizing data-driven insights to drive initiatives.

Skills

Data analytics

Communication

Strategic thinking

Problem-solving

Collaboration

Job description

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About the team

Our High-Value Account Management team owns and manages our restaurant relationships. As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. The AMs are a passionate, dynamic group of team players that work well together and cross functionally with other departments...and of course, they’re fun, personable, and great at building relationships!

What you'll be doing

Managing a portfolio of key strategic restaurants with a focus on building lasting relationships and increasing profitability/revenue

Owning full performance of your portfolio, from sales performance, to in-store operations, to marketing and growth strategies, providing every-day support across all functions

Utilizing data driven insights to analyze datasets and uncover trends to drive initiatives to increase revenue for your portfolio

Drive revenue growth through advertising solutions and marketing campaigns, optimizing performance based platform data insights to ensure mutual growth

Working cross functionally with other teams and departments to drive business growth

What skills you'll need

Background: minimum 1-2 years’ experience in an account management or commercial role, with proven track record of driving results for clients

Strong proficiency in data analytics and reporting tools to analyze and interpret data sets

Strategic thinker with strong analytical and problem-solving skills, capable of driving initiatives from conception to implementation

Good communication and presentation skills, with the ability to pitch key solutions to external stakeholders

Cross-Functional Team Player - a collaborative team player who is able to get the best out of the people around you. Able to work effectively at all levels of Deliveroo and deliver success with and through others

Upbeat, Confident & High Energy - you bring freshness, energy and passion into the team. Help create a working environment that is unique, spawns new ideas and is enjoyable for the other people involved

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

A competitive and comprehensive compensation and benefits package

1

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Daily breakfast and healthy snacks and fruit in the office

2

Work Life

• Paternity and maternity support
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content

3

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support

4

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

5

• Group insurance: hospitalisation, surgical, extended major medical, outpatient, specialist, dental
• Voluntary dependent insurance
• Access to Headspace, a meditation and wellbeing app, and Go Corp ridesharing app
• Exclusive corporate membership rates for ClassPass

6

Time away

• 20 days annual leave, increasing with length of time spent at Deliveroo
• One day of paid leave per year to volunteer with a registered charity