Account Management Associate

Job Description

The successful candidate will be part of SIA's Sales & Marketing Division.

Key Responsibilities:

• Responsible for the revenue performance of corporate accounts assigned
• Understand corporate accounts’ travel policies and needs (key routes, travel class, price sensitivity)
• Prepare account plans and conduct regular reviews with corporate accounts and ensuring their commitment to the agreed targets
• Propose and execute interventions as needed to drive performance via sales levers (e.g. discount levels, overall net pricing, soft benefits, etc.)
• File sales reports and sales action plans in Sales Management Tool (SMT)
• Develop and maintain good relationship with corporate travel managers, procurement personnel and all key influencers within the corporate accounts including regular travelers and their travel arrangers
• Embark on initiatives to create brand affinity with corporate travelers and their travel arrangers
• Maintain good working relationships with travel management companies (TMCs)
• Organize corporate engagement events
• Participate in corporate RFPs and negotiate corporate agreements of existing and/or new corporate accounts
• Represent SIA in industry events, trade shows, fairs, etc.
• Meet, present and sign up new accounts based on leads and referrals from TMCs, Corporate Sales Support Desk, etc.
• Gather market intelligence on competitors' activities in the corporate segment
• Any other duties as assigned.

Requirements

• A diploma in any discipline
• Prior experience in aviation industry will be an advantage
• Customer-focused and results-focused
• Good communication and interpersonal skills

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified