Account Director, Sales - Group (Singapore)

Career Opportunities: Account Director, Sales - Group (Singapore) (171975)

At Shangri-La Singapore, we are a heart-warming family that shares genuine care and respect for others. Our strength lies in our core values, guiding us to treat everyone as family. We aim to be the preferred employer by offering great benefits, a tranquil working environment, work-life balance, and recognition of efforts.

Located on 15 acres of lush greenery near Orchard Road, the Shangri-La Hotel, Singapore, is a sophisticated urban retreat with 792 luxurious guestrooms and suites, including family-themed rooms and dedicated amenities.

We are looking for an Account Director, Sales - Group (Singapore) to join our team!

As an Account Director, Sales - Group (Singapore), your responsibilities will include:

1. Selling all facets of hotel services in Singapore, including rooms, catering, food & beverage, and other revenues as per budgets.
2. Implementing sales action plans for your market(s) and account portfolio.
3. Gaining in-depth knowledge of accounts to understand revenue impact and enhance negotiation opportunities.
4. Maintaining excellent relationships with existing accounts and soliciting new business.
5. Partnering with Business Development colleagues to source new business and maximize revenue.
6. Collaborating with the Business Development team to increase share of existing accounts.
7. Promoting and generating leads for other Shangri-La Hotels through the WeSell! Program.
8. Conducting sales activities such as blitzes, tele-sales, calls, site inspections, entertainment, trips, trade shows, and other related activities.
9. Supporting group-wide sales initiatives like promotions, sales missions, and business development weeks.
10. Maximizing up-selling opportunities.
11. Ensuring smooth handover of confirmed groups from Sales to Event Management.
12. Following up on client feedback post-events and soliciting repeat or new business.
13. Using systems like Amadeus Advanced (Delphi.fdc), Ideas, etc., to generate proposals at approved prices.
14. Participating in sales meetings and executing actions to drive sales and conversions.
15. Maintaining close liaison with GSOs and STB representatives to generate and convert inquiries.

Requirements:

• Diploma or Degree in Business Administration or Hotel Management.
• At least five (5) years of experience in a similar role within an international luxury hotel group.
• Excellent communication and interpersonal skills with colleagues and guests.
• Strong customer service skills and a passion for creating delightful guest experiences.
• Ability to thrive in a dynamic, fast-paced environment.
• Strong analytical and problem-solving skills.
• Operational leadership with a business mindset.