ACCOUNT DIRECTOR CLIENT SERVICING & GROWTH

SM Group; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading company in experiential marketing is seeking an Account Director for Client Servicing & Growth based in Singapore. The ideal candidate will have a strong history in client management and business development, overseeing key client relationships and driving topline growth. Responsibilities include account management, new business acquisition, and team leadership, requiring excellent leadership and communication skills.

Qualifications

• 13+ years in client servicing and business development.
• Experience managing large accounts and leading teams.
• Strong technical and soft skills in negotiation and communication.

Responsibilities

• Lead end-to-end account management across key retained clients.
• Identify and pursue new business opportunities.
• Oversee budgeting and internal margin controls.

Skills

Leadership

Negotiation

Communication

Presentation

Multitasking

Education

Bachelor's degree in Mass Media, Marketing, Communication

MBA or Executive PG

Tools

CRM tools

MS PowerPoint

MS Excel

Job description

ACCOUNT DIRECTOR CLIENT SERVICING & GROWTH

Location: Mumbai

Experience Required: 13+ years in event/experiential marketing with strong client servicing and business development exposure.

Salary: 20-24 LPA

Employment Type: Full-time

Work Days: Monday to Friday

Job Overview

We are hiring a senior leader with a strong background in client servicing to drive strategic account growth, new business acquisition, and overall client delivery in the experiential marketing domain. The role will lead key client relationships, drive topline growth, and steer end-to-end delivery across our corporate events and experiential campaigns. The ideal candidate will bring strong commercial judgment, people leadership, and a proven track record in managing multi-crore client portfolios within the events industry. This position demands a seasoned professional capable of leading teams, building CXO-level client relationships, and expanding both organic and new revenue streams.

Key Responsibilities

Client Servicing & Strategic Account Management

• Lead end-to-end account management across key retained clients.
• Build and maintain strong CXO-level relationships with client stakeholders.
• Conduct strategic review meetings to assess account health and identify expansion opportunities.
• Ensure delivery excellence, SOP compliance, and brand consistency across projects.
• Oversee all aspects of client servicing to ensure satisfaction, retention, and long-term growth.

Business Development & New Client Acquisition

• Identify and pursue new business opportunities within the experiential/event marketing space.
• Build tailored pitch strategies, lead proposal development, and collaborate with creative and operations teams.
• Own commercial structuring, pricing strategy, and contract negotiation.
• Build a sustainable growth pipeline aligned with quarterly and annual targets.

Team Leadership & Process Oversight

• Mentor and guide mid-level servicing teams and support their growth.
• Define SOPs, improve internal coordination, and strengthen delivery processes.
• Establish and track team KPIs aligned with account goals and business growth.
• Foster a culture of ownership, responsiveness, and accountability.

Reporting & Commercial Governance

• Oversee budgeting, profitability tracking, and internal margin controls.
• Provide monthly updates to leadership on client performance, revenue forecasts, and risk areas.
• Implement structured feedback loops with clients and teams to support retention.

Qualifications & Skills

• Education: Bachelor's degree in Mass Media, Marketing, Communication, or related field. MBA or Executive PG preferred.
• Experience: 13+ years in client servicing, business development, or strategic account management in event or experiential agencies. Proven experience handling large accounts, managing teams, and driving new business. Strong background in leading large teams, including mid to senior-level talent.
• Technical Skills: Familiarity with CRM tools, pitch development, budgeting, and post-event reporting. Proficiency in MS PowerPoint, Excel, and client documentation.
• Soft Skills: Excellent verbal and written communication. Strong leadership, negotiation, and presentation skills. Strategic mindset with operational execution capability. Ability to multitask and manage time across multiple clients and projects.

Application Process

Interested candidates can share their updated profiles with the subject line: [Director Client Servicing & Growth Mumbai] [Your Name]

Send your updated resume to: hidden_email

CC: hidden_email

For queries, contact: +91 hidden_mobile / +91 hidden_mobile

In your email, mention: Total experience in years, Current CTC, Expected CTC, Notice period, Location.