Account Delivery Director

BOUNTEOUSXACCOLITE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading technology firm in Singapore is seeking an Account Delivery Director to manage client relationships and drive new business within the Banking & Financial Services sector. The ideal candidate will have over 7 years of experience in account management and a strong background in BFSI. This role offers significant opportunities for professional growth and working within a collaborative environment.

Benefits

Opportunities for professional growth

Inclusive and diverse work environment

Qualifications

• 7+ years of client service or account management experience.
• Deep understanding of the BFSI industry.
• Excellent verbal and written communication skills.

Responsibilities

• Protect and grow client accounts as a key liaison.
• Develop and manage strategic account plans.
• Lead new Statement of Work kick-offs and onboarding processes.
• Provide reporting, analytics, and consultation for clients.

Skills

Client service

Digital media

Negotiation

Presentation skills

Project management

Education

Degree in business, marketing, or related field

Job description

About The Role

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

We are looking to recruit an Account Delivery Director (individual contributor) for our Banking & Financial Services (BFS) sales team. We are on an ambitious journey to achieve $1 billion in global revenue and offers a comprehensive range of technology services, including Digital Engineering, Customer Experience (CX), Cloud Engineering, Data Analytics, and Artificial Intelligence (AI). We are seeking an experienced Business Development professional to drive new business and revenue growth within the BFSI sector. Highlights of their global Banking & Financial Services team:

Digital Transformation for Financial Services: Leveraging AI, machine learning and cloud computing Omni-Channel

Customer Engagement: Helping companies provide seamless omni-channel interactions, ensuring that customers can engage with their financial services provider across multiple channels, including mobile apps, online platforms, and in-branch services.

Regulatory Compliance and Security: Their clients solutions help financial services companies navigate complex regulatory environments, ensuring that their operations are secure, compliant, and resilient against cyber threats.

Innovative Financial Solutions: Develop and implement innovative solutions such as mobile payments, digital wallets, AI-powered account analysis, and customer service chatbots

Job Description

• Protect and grow client accounts; act as the key liaison between us and the client
• Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client's business model
• Intimately understand the client objectives and brand
• Develop and maintain effective key client relationships
• Articulate and hold the full range of client leaders' concerns and acts as a client partner
• Lead new Statement of Work kick-off and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
• Facilitate and execute proper customer contracts and agreements
• Assure proper collections by review and reconciliation
• Develop, coordinate, and implement strategic digital initiatives
• Benchmark state-of-the-art practices and influence profit and service improvements
• Direct the client and team towards the best solutions
• Understand the scope of programs as defined by the business requirements and budget process
• Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion
• Develop and prepare client scorecards and dashboards to show high-level results and trends
• Provide clients with reporting, analytics, and consultation that is relevant and actionable
• Assist in pitch, closing, and negotiating contracts
• Add and/or expand business each quarter

The Successful Applicant

• The ideal candidate will have a deep understanding of the BFSI Industry
• A strong academic background, preferably with a degree in business, marketing, or a related field.
• 7+ years of client service, digital media, digital/analytics sales, or account management experience
• Excellent verbal and written communication skills
• Excellent listening, presentation skills, negotiation skills preferred
• Ability to manage multiple projects and attention to detail a must
• Deliver client focused solutions based off client goals

What's on Offer

Opportunity to work at a leading PE (Private Equity) Backed technology company. Exciting opportunities for professional growth and advancement. If this sounds like you, we are keen to hear from you!

Bounteous brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, or any other status protected under state, or local law.