Account and Relationship Manager, Health and Wellness (Remote work)

ANGUSKNIGHT SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 50,000 - 80,000; Full time

Job summary

A health services company in Singapore is seeking a self-motivated Account and Relationship Manager to enhance client service and promote workplace wellness. The role involves managing client accounts, delivering wellness programmes, and ensuring high customer satisfaction through effective relationship building. Candidates should have a minimum degree and 3 years of relevant experience, with a passion for health and wellness being advantageous. This position allows for remote work and requires occasional office visits.

Qualifications

• Minimum of 3 years of relevant experience in a client-facing role.
• Experience in wellness programme curation or event planning is a bonus.
• Bilingual in a local language preferred.

Responsibilities

• Understand client requirements to deliver health and wellness programmes.
• Build and maintain strong client relationships.
• Perform administrative support and coordinate quality checks.

Skills

Client relationship management

Excellent communication skills

Problem-solving skills

Analytical thinking

Project coordination

Education

Minimum Degree qualification

Job description

Job Summary

We are looking for a self-motivated Account and Relationship Manager who is passionate about delivering exceptional client service and promoting health and wellness at the workplaces. Successful candidates will play a pivotal role in managing our Health Services client accounts, as well as contribute to building our brand presence in the health services industry in Singapore.

This is a remote role with recurring site visits, programme audits and team meetings at the office.

Key Responsibilities

a. Client Servicing & Account Management

· Understand client requirements and partner with them to bring health and wellness programmes to their workplaces.

· Deliver exceptional account management service to key stakeholders and co-curate, plan and deliver health and wellness programmes for tenants, patrons and members of public

· Build and maintain strong, long-term relationships with all clients to drive up programme participation rates

· Provide necessary support (e.g. administration, coordination) and conduct periodic quality checks to ensure seamless delivery of health & wellness programmes by service providers

· Meet and exceed performance metrics around customer satisfaction levels

· Perform needs and data analyses and provide recommendations to fine-tune the effectiveness of programmes

b. Administration & Quality

· Adhere to AKG, Project and local Government guidelines, policies and procedures at all times

· Ensure details on all systems are updated in a timely and accurate manner

· Provide accurate and timely reporting on all relevant activities

· Maintain strict confidentiality of client information in accordance to PDPA requirements

Skills and Knowledge Requirements

· Minimum Degree qualification

· Minimum of 3 years of relevant experience in a client-facing (i.e. account management) or programme planning role (experience in wellness programme curation / wellness events planning will be a bonus)

· Passionate about health and wellness and promoting health

· Evidence of achieving targets across a broad range of KPIs including customer satisfaction

· Excellent verbal, written, and interpersonal skills, preferably bilingual in a local language

· An organised and effective planner with an eye for detail

· Analytical, resourceful, and adept at thinking ‘outside the box’

· Ability to manage conflicting priorities and demonstrate strong negotiation skills to resolve issues

· Ability to perform comfortably in a fast-paced, deadline-oriented work environment

· IT-savvy with the ability to pick up new systems/software