Access Ambassador

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A premier integrated resort in Singapore is seeking a candidate for a customer relations role. You will be responsible for ensuring compliance with regulations, greeting guests, and promoting services in a fast-paced environment. Ideal candidates will have at least 1 year of hospitality experience and strong customer service skills. This role offers a chance to grow within a leading entertainment destination.

Qualifications

• 1 year’s experience in a hospitality or casino role preferred.
• Track record of personally providing excellent customer service.
• Ability to learn system operations and follow directions.

Responsibilities

• Ensure compliance with regulations related to restricted access points.
• Greet guests and assist with ad hoc requests.
• Promote services and participate in events and promotions.

Skills

Excellent customer service skills

Detail-oriented

Ability to multitask

Education

High School Graduate

Job description

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Customer Relations
• Ensure compliance with regulations related to restricted access points within Casino HLGA area.
• Actively manage HLGA entrance points to ensure that no membership breaches of entry regulations occur.
• Proactively greet guests, visitors, and others within the casino environment.
• Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation and building of customer relationships.
• Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.
• Work flexibly to contribute to a supportive team environment

Communication
• Maintain a positive rapport and professional interaction with all Casino Operations Team Members and those from other Departments.
• Facilitate communications between Casino Operations and other departments regarding supporting functions and maintaining the casino environment.
• Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events.
• Meet all attendance, punctuality and safety guidelines required of the position and adhere to regulatory, Departmental and Company policies.
• Actively promote services and events, and participate in necessary tournaments, events, and promotions.
• Keep all information on guest activity and Casino operations confidential.
• Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
• Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
• Any other duties as required.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Customer Relations
• Ensure compliance with regulations related to restricted access points within Casino HLGA area.
• Actively manage HLGA entrance points to ensure that no membership breaches of entry regulations occur.
• Proactively greet guests, visitors, and others within the casino environment.
• Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation and building of customer relationships.
• Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.
• Work flexibly to contribute to a supportive team environment

Communication
• Maintain a positive rapport and professional interaction with all Casino Operations Team Members and those from other Departments.
• Facilitate communications between Casino Operations and other departments regarding supporting functions and maintaining the casino environment.
• Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events.
• Meet all attendance, punctuality and safety guidelines required of the position and adhere to regulatory, Departmental and Company policies.
• Actively promote services and events, and participate in necessary tournaments, events, and promotions.
• Keep all information on guest activity and Casino operations confidential.
• Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
• Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
• Any other duties as required.

Job RequirementsEducation & Certification• High School GraduateExperience• 1 year’s experience in a hospitality or casino role preferred.Competencies• Have a track record of personally providing excellent customer service.• Excellent customer service skills.• Ability to:- Learn system operations.- Perform job functions with attention to detail, speed, and accuracy.- Be a clear thinker, remaining calm and resolving problems using good judgment.- Follow directions balancing customer experience with regulatory requirements.- Work with minimal supervision.- Take initiative and exhibit flexibility.- Have an extremely well-groomed professional appearance.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

About Us

Marina Bay Sands is the leading business, leisure and entertainment destination in Asia. The vision was to build an integrated development that is timeless, and a landmark that possesses a distinct identity which distinguishes Singapore from other cities.

Located along the Marina Bay waterfront, the integrated resort features more than 2,200 hotel rooms and suites across its three cascading hotel towers, and an extraordinary rooftop Sands SkyPark with an Infinity Pool. It also boasts the best shopping mall in Asia, the largest nightclub in Singapore, world-class celebrity chef restaurants, a theatre and a Las Vegas-style casino. Business visitors will also enjoy the extensive Meetings, Incentives, Conventions and Exhibitions (MICE) facilities featuring state-of-the-art technology, highly flexible exhibition halls, and a convention centre that can host over 45,000 delegates. Completing the line-up of attractions is ArtScience Museum at Marina Bay Sands, which plays host to permanent and marquee exhibitions.

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