Academic Experience Manager | Fast-growing Education Company

The Pique Lab Learning Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

The Pique Lab Learning Centre in Singapore is seeking an Academic Experience Manager to lead and support their Academic Team. This dynamic role focuses on enhancing academic operations, improving team engagement, and ensuring alignment across stakeholders. The ideal candidate is an empathetic leader with proven people management skills, ready to contribute to a vibrant team culture.

Benefits

Market-competitive Remuneration

Annual Performance Bonus

Career Progression Opportunities

Medical, Dental & Vision Benefits

Paid Vacation Leaves

Wellness Breaks

Free Meals on selected school holidays & weekends

Fun Company Socials

Qualifications

• Minimum 5 years of people management experience overseeing team operations.
• Strong sense of ownership and self-discipline.
• Experience managing academically inclined teams is a plus.

Responsibilities

• Support Academic Team with engagement and project management.
• Oversee academic operations and ensure smooth coordination.
• Act as liaison between academic teams and management.

Skills

Excellent communication skills

Strategic thinking

Empathy

Team management

Education

Bachelor’s Degree

Job description

If you asked us what The Pique Lab experience is, we’d liken it to the Disney experience: Always magical. Always delightful. And your ideal job is one where you get to create this magic with us, as our Leading Maestro.

As our empathetic and strategic Academic Experience Manager, you take the lead in aligning our Academic Teams (including teachers, curriculum designers and administrative support staff), fine-tuning communication and operations, and conducting the rhythm of daily execution, ensuring that every part of our learning ecosystem works in harmony.

With a focus on aligning goals, people, and processes, you will be at the forefront of supporting both the day-to-day functioning and long-term strategic improvements that sustain excellence across our programmes.

[About The Pique Lab]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experiences for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research, data-driven methodologies & have one overarching goal:to make learning fun, shorten learning curves & help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to adiverse team of over 100 team members across 10 departments.Our proprietary learning methodology & examination-centric materials havehelped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia & the Philippines. We take pride in our open, fast-paced & flat organisational structure where every team member is valued for their skills & competencies, not just their job titles.

With so many companies to pick from, what’s really in it for you to join us as our Academic Experience Manager?

1. Growth Is The Only Constant: You’ll pick up valuable new skills that will help you hone your craft as a managerial professional – from impeccable organisation, stellar delegation to supernatural anticipation. You’ll get to gain access to resources that will help enhance your organisational skills and working knowledge of different functions with our Academic Team to ensure smooth academic operations and student excellence.

2. Never A Dull Day With Us: From providing hands-on support to giving recommendations as a strategic advisor, this multi-faceted role will give you plenty of exposure to make a meaningful impact within our growing Academic Team.

3. Be Part Of A Team That You’re Proud Of & Is Proud Of You:We’re a young team (averaging at 26) who love what we do & value each member’s contribution. You’ll be joining us at a pivotal time as we spearhead more exciting academic projects, innovate learning experiences, and build a culture of collaboration, trust, and continuous growth.

[Your Role As Our Academic Experience Manager]

As our Academic Experience Manager reporting to our Management Team, you’ll be a key team player in supporting our Academic Team in the following areas:

• Team Engagement & Support: With regular 1:1 check-ins and pulse checks, you will gain a deep understanding of their roles and challenges which allows you to escalate their concerns with empathy and discretion, while offering counsel tailored to individual needs. You'll plan and execute team socials to foster cohesion, support smooth onboarding and offboarding, and drive feedback loops that spark even more thoughtful discussions around professional growth.

• Academic Operations & Project Management: You’ll be responsible for overseeing our academic operations and projects by monitoring chat threads to ensure timely responses and resolution. Beyond that, you'll help drive more thoughtful, data-informed decisions that support both team welfare and academic excellence by tracking progress on academic goals, ensuring alignment with termly and annual priorities, and sharing meaningful insights through regular performance updates to the Management Team.

• Process & System Management: With your fresh perspectives, you’ll take the lead in auditing workflows to identify inefficiencies and proposing change management plans where needed. Beyond that, you'll be involved in maintaining accurate process documentation on Confluence and Notion, while providing foresight and strategic planning to streamline academic workflows and adapt proactively to evolving organisational needs.

• Stakeholder Communication & Strategic Alignment: As we continue to grow our Academic Team, you’ll act as the liaison between academic teams and management, providing clarity on operational or policy changes. You will help ensure consistent, constructive communication with key internal stakeholders, advocating for the Academic Team’s welfare while balancing organisational goals and operational constraints to enable meaningful collaboration.

[You, Our Ideal Academic Experience Manager]

We’re looking for a highly driven and people-oriented professional who can lead with empathy, structure, and strategic foresight - even if you haven’t worked in the education industry before.

To succeed in this role, you should ideally have:

• A Bachelor’s Degree from a reputable university

• Excellent written and verbal communication skills - clear, tactful, and professional - with the ability to build rapport with various stakeholders, including academic team members, management, parents, and students.

• Minimum 5 years of people management experience overseeing team operations, workflows, and check-ins, with a track record of resolving challenges with empathy and discretion.

• A strong sense of ownership, able to independently prioritise tasks and drive initiatives to completion

• High organisational discipline - you're someone who plans ahead, documents well, and ensures alignment across stakeholders

• A natural growth mindset - you’re self-aware, receptive to feedback, and continuously seek improvement

Extra brownie points if you have:

• Experience managing academically inclined teams (e.g. teachers, coaches, trainers, clinicians, etc.)

• Experience working in a flat or fast-paced organisation, where you’ve had to wear multiple hats or build systems from scratch

[Your Welfare]

• Market-competitive Remuneration

• Annual Performance Bonus

• Career Progression Opportunities

• Mentorship, Training & Regular Feedback

• Medical, Dental & Vision Benefits

• Technology Benefits

• Up to 16 Days of Paid Vacation Leaves

• Paid Birthday Leave

• Paid Marriage Leaves

• Paid Compassionate Leaves

• Time-off From Work For Errands

• Wellness Breaks

• Fully-stocked Pantry

• Free Meals on selected school holidays & weekends

• Fun Company Socials (For team bonding & exploring new personal interests!)

[Your Work Information]

• Campus Location:1 Selegie Road, #07-01, GR.iD, Singapore 188306 (4-minute walk from DT21: Bencoolen MRT)

• Attire: Business Casual

• Working Hours: Tuesday to Friday: 10AM to 7PM & Saturday: 8AM to 5PM (includes 1-hour meal break)

• Working Arrangement: Onsite at our GR.iD City Campus