6723 - Sales & Marketing Executive

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the jewellery industry is seeking a candidate with a diploma or degree in Marketing or Communications. The role involves customer engagement, content creation for social media, and inventory management, along with a basic salary and commission based on team performance. Ideal candidates should be skilled in Adobe Creative Suite and knowledgeable about digital marketing trends.

Qualifications

• 1 - 2 years of experience in customer service and/or digital marketing, retail/jewelry preferred.
• Creative and updated with social media trends in the jewellery industry.
• Ability to work weekends and public holidays.

Responsibilities

• Prospect and promote jewellery products to customers.
• Manage customer inquiries through various digital channels.
• Create engaging content for social media and support marketing campaigns.

Skills

Customer service

Digital marketing

Knowledge of Adobe Creative Suite

E-commerce familiarity

Social media trends

Education

Diploma, Advanced Diploma, or Bachelor's Degree in Marketing, Communications, Media, or related field

Job description

Work Location: near Paya Lebar MRT Station
Working Day: Work 5 days per week (1 weekday the shop is closed, 1 off day depending on the duty roster, on a weekday)
Working Hours: 10am - 7.30pm
Basic Salary: $ 2200 + Commission, up to $ 3000 ＋＋ (Commission is based on team performance)

Job Requirements

• Diploma, Advanced Diploma, or Bachelor's Degree in Marketing, Communications, Media, or a related field
• 1 - 2 years of customer service and/or digital marketing experience; retail or jewelry experience is an advantage
• Knowledge of Adobe Creative Suite (e.g., Photoshop, photography, videography, and video editing tools)
• Familiarity with e-commerce processes and platforms is advantageous
• Creative and up-to-date with social media trends, especially in the gold and Jewellery Industry
• Ability to work weekends and public holidays

Job Responsibilities

A) Sales & Customer Engagement

• Prospect and promote Jewellery products and services to walk-in customers and online platform users
• Respond promptly to customer inquiries through various channels (e.g., FB Messenger, Instagram, WhatsApp, Emails, Inbound calls)
• Attend to customers' queries in-store and online
• To achieve monthly sales targets
• Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes
• Handle complaints and feedback professionally and competently

B ) Inventory & Operations Management

• Conduct daily stock counts and manage accurate inventory levels
• Support merchandise transfer, stock take, and inventory counts
• Assist in scheduling jewelry repairs and ensuring smooth fulfillment processes

C) Marketing & Content Creation

• Work closely with the marketing team to develop creative campaigns and strategies to boost sales revenue, both in-store and digitally
• Create engaging content for social media platforms, including photography, videography, and video editing using tools like Capcut
• Stay updated with social media trends, platform updates, and algorithm changes to optimize engagement strategies
• Monitor and analyze social media / digital analytics to recommend new strategies for improved performance

D) Team Collaboration

• Collaborate with the operations team to ensure seamless execution of campaigns and promotions
• Contribute creative input during brainstorming sessions and provide support in planning and executing marketing shoots
• Build interdepartmental relationships to enhance efficiency and achieve positive outcomes

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Chaw Chiaw Han | Reg No: R22106723

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