6723 - Sales & Customer Service Coordinator

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A human resources advisory firm in Singapore is seeking a Customer Service Executive. Responsibilities include providing quality support, managing sales orders, and handling inquiries via email and phone. Candidates should have at least a Diploma and 2-3 years of relevant experience, with proficiency in Excel and knowledge of SAP being advantageous.

Qualifications

• At least 2-3 years of relevant experience.
• Experience in handling customer inquiries via email and phone.
• Possess knowledge in Excel functions.

Responsibilities

• Provide quality customer service support to customers.
• Handle customer inquiries efficiently.
• Perform sales order management for customers.

Skills

Customer service

Order processing

Excel (V-lookup, Pivot tables)

Customer relationship management

Education

Minimum Diploma

Tools

SAP

Job description

Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary: $2,800 to $3,500 +OT pay

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

WhatsApp: [phone] (Han)

Email: [e-mail]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279