6723 - Field Service Engineer [Control System | Synchronization System]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore seeks a Field Service Engineer to provide technical support and training. Responsibilities include after-sales support, managing customer complaints, and developing training materials for distributors. Candidates should have a Diploma/degree in Electrical/Mechanical Engineering and at least 5 years of experience. The role requires traveling within the Asia Pacific region.

Qualifications

• At least 5 years of relevant experience in a similar role.
• Willingness to travel within Asia Pacific and Southeast Asia.

Responsibilities

• Provide after-sales technical support and maintenance to customers.
• Investigate and resolve customer complaints related to product failures.
• Develop service training material and provide training to distributors.

Skills

Electrical/Mechanical Engineering knowledge

Technical support skills

Customer complaint resolution

Training development

Education

Diploma/degree in Electrical/Mechanical Engineering

Job description

Position Title: Field Service Engineer / Assistant Field Service Engineer

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range: SGD 3,500 to SGD 4,500 monthly, 13th month, SGD 250 transport allowance

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

https://wa.me/6596420989

WhatsApp: [phone] (Han)

Email: [e-mail]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279