6723 - Customer Service Executive [Tampines | SAP | Customer Relationship | 5 days]

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Executive to deliver exceptional support to customers. The role involves managing orders, handling inquiries, and collaborating with teams for efficient resolution of issues. Candidates should possess a diploma and demonstrate relevant experience in customer service, particularly in order processing.

Qualifications

• Minimum Diploma in any field.
• 2-3 years of experience in order processing and customer service.
• Excel skills including V-lookup and Pivot tables.

Responsibilities

• Provide quality customer service support via email and phone.
• Handle customer inquiries and escalate issues when necessary.
• Perform sales order management and stock allocation.

Skills

Customer relationship management

Problem solving

Excel

Education

Diploma in any field

Tools

SAP

Job description

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers' orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers' inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

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Chaw Chiaw Han | Reg No: R22106723

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