6723 - Backend Sales Support [SAP | Order processing & Delivery Arrangement | CRM ]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is looking for a Customer Service Executive to provide top-notch support to customers. The role includes managing inquiries, processing orders, and collaborating with internal teams. Ideal candidates should possess a diploma and have relevant experience in customer service and order management.

Qualifications

• Minimum Diploma in any field.
• 2-3 years of experience in order processing and customer relationship management.
• Experience with inquiries and claims via emails and calls.

Responsibilities

• Provide quality customer service support via email and phone.
• Handle enquiries and escalate issues promptly.
• Manage sales orders and delivery arrangements.

Skills

Customer service

Excel

Problem-solving

Sales order management

Education

Diploma

Tools

SAP

Job description

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

WhatsApp: [phone] (Han)

Email: [e-mail]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279