6 Months Client Relationship Manager

HUDSON RPO (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in Singapore is seeking a Sales Manager to oversee renewals and new business lines. This role requires strong leadership skills, project management expertise, and a focus on customer relations to meet sales targets and team goals. Candidates should possess a Bachelor's degree and significant experience in the field, along with relevant certifications.

Qualifications

• Minimum 5 years related industry experience with 2 years supervisory.
• Certifications/licenses required: HI, M5, M9.

Responsibilities

• Achieve team sales goal and meet growth targets.
• Manage and develop existing relationships with intermediaries.
• Monitor and manage team members’ performance.

Skills

Communication skill

Negotiation skill

Customer focused

Organization skill

Decision making skill

Problem solving skill

Project management skill

Education

Bachelors Degree

Job description

Responsibilities:

Renewals/New Line of Covers

• To achieve team sales goal and meet growth targets.
• To assist in developing new avenue of business
• To build and develop existing relationship with intermediaries
• To ensure quotations are issued within TAT of 48 hrs.
• To ensure accounts are serviced appropriately

Team Management

• Achieve renewal OPAT targets
• Achieve due premium target
• Ensure renewal invitation issued to customers 6 weeks prior to expiry date
• Ensure customer enquiry and complaints responded within: 24 hours for verbal & email/48 hours for written.
• Record and co-ordinate with the operations team to effectively resolve all customer complaints.
• Set targets and ensure equitable work distribution amongst team members
• Monitor and manage team members’ performance and results
• Train and develop team members to achieve maximum efficiency
• Lead, support and motivate team members to achieve individual and team targets.
• Advise management on anticipated renewal issues & recommend solutions

Management Support

• To work with Head of Sales & Marketing in formulating plans/strategies to meet sales targets for each financial year

Projects

• To collaborate with relevant departments to manage projects

Requirements:

• Education – Bachelors Degree
• Experience – minimum 5 years related industry experience with 2 years supervisory
• Certifications/licenses – HI, M5 and M9
• Communication skill
• Negotiation skill
• Customer focused
• Organization skill
• Decision making skill
• Problem solving skill
• Project management skill