3rd Level Support Engineer for Data Center

Ennovatez Group; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

Ennovatez Group seeks an experienced Networking expert to support Data Center operations globally, focusing on complex troubleshooting, design, and security across APAC DCs.

You will handle 2nd/3rd line support for regional DCs, contribute to secure hosting initiatives, and develop connectivity designs with the central team. Strong CCNP/CCIE credentials are valued.

Qualifications

• 10+ years in networking with a Data Center focus.
• Deep knowledge of global/regional Data Center networks.
• CCNP certification; CCIE is a plus.

Responsibilities

• Act as a technical expert and provide worldwide support.
• Handle a wide range of technical support problems, from simple fixes to complex troubleshooting.
• Review troubleshooting data: topologies, crash dumps, logs, packet captures, or other files.
• Provide 2nd & 3rd level support for Regional Data Centers and other APAC DCs.
• Provide 3rd level support for LAN & WAN for the APAC office.
• Support Data Center and Secure Internet Hosting design/implementation as required by Global/Headquarters.
• Create and maintain documentation for Data Center implementations.
• Design connectivity for new systems in Data Centers as required by Central team.

Skills

Networking expertise

Data Center operations

Troubleshooting & design

DC security

Education

CCNP certification

CCIE level

Job description

• Acts as a technical expert and provides support on a world-wide basis.
• Handle a wide range of technical support problems*from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution
• Review troubleshooting data in the form of network topologies, and crash dumps, logs, packet captures, or other device files for anomalies.
• Provide 2nd & 3rd level support for Regional Data Centers as well other Data Centers within APAC region.
• Provide 3rd level support for LAN & WAN issues for the office in the APAC region.
• Perform support for Data Center & Secure Internet Hosting design and implementation when required by Global office or Head Quarter.
• Create and maintain documentation for new and existing implementation in the Data Centers.
• Create detail design of connectivity for a new system that will be connected in the Data Centers when it’s required by Central team

Qualification

• Having min 10 years of experience in the networking field especially in the Data Center operation, troubleshooting & design
• Having deep knowledge in the network infrastructure operation, troubleshooting & design with emphasis in the Global or Regional Data Center Network
• Having deep and proven knowledge and experience in the Data Center Security requirements and design (FW, IPS, Threat Management, etc).
• Certification from well-known networking company that is minimum equivalent to CCNP level from Cisco will highly considered.
• CCIE level will be a definite plus. Having proven knowledge on designing and building Networking and Data Center Solutions
• Excellent written and verbal communication skills and a proven ability to work as part of a team are essential requirements for this position.