25894754 Service Associate

CITIBANK SINGAPORE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global financial institution in Singapore is looking for an entry-level Service Analyst 1 to assist in customer service activities, ensuring compliance with company policies. The role involves supporting the sales force, managing client inquiries, and preparing compliance reports. Ideal candidates should have a Bachelor's degree and excellent communication skills. Previous relevant experience and necessary licenses are preferred.

Qualifications

• Previous relevant experience preferred.
• Series 6 and 26 License required.
• Fundamental understanding of industry regulations in the US and Canada.

Responsibilities

• Assist with compliance procedures and control systems.
• Ensure accuracy of compliance advice to sales team.
• Develop information regarding changes in reports and procedures.
• Assist with preparation of reports for senior management.
• Support sales and management with recommendations for improvements.
• Fulfill client necessities for an exceptional experience.
• Assess risk when making business decisions.

Skills

Effective verbal and written communication

Influencing and relationship management

Problem-solving skills

Education

Bachelor’s/University degree or equivalent experience

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.

Responsibilities:

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
• Ensure accuracy of research and compliance advice provided to members of sales force team
• Develop information regarding required changes in reports and procedures
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Series 6 and 26 License.
• Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture
• Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force
• Effective verbal and written communication
• Influencing and relationship management skills
• Proven ability to creatively solve problems

Education:

• Bachelor’s/University degree or equivalent experience