2419 - Customer Service Executive [ Tampines / Up to $3200 / 5 days ]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service Executive who will provide exceptional support and manage orders effectively. The ideal candidate will possess a diploma and have 2-3 years of relevant experience, along with strong Excel skills. Join a team that values customer relationship management and teamwork.

Qualifications

• Minimum Diploma in any field required.
• At least 2-3 years of relevant experience.
• Experience in customer relationship management and order processing.

Responsibilities

• Provide quality customer service support over e-mail and phone.
• Handle customer enquiries efficiently and perform sales order management.
• Collaborate with internal teams to resolve customer issues.

Skills

Customer service

Excel

Problem-solving

Communication

Education

Diploma in any field

Tools

SAP

Job description

• Location: Tampines
• Working Hours: 830am - 530pm ( Mon - Fri)
• Salary : $2,800 to $3,200

RESPONSIBILITIES:

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS:

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: [phone]

Email: [e-mail]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279